Frustrated Owner

[rls58]

I bought a new Big Boy in 44 magnum last night at Bass Pro Shop, boxed it up this morning and returned to Henry for repair. Would have returned it but the store is 70 miles away and I bought the last one. When I opened the lever the bolt got stuck on the hammer. It seems the hammer is sitting slightly high or the bolt is sitting slightly low. It worked fine one time then hung up ever time thereafter. I realize manufacturing problems happen from time to time but this is frustrating. Hunting season starts in a week. I have other rifles but was looking forward to carrying this one on opening day.

[JEBar]

first, welcome to our forum, delighted to have you join us .... your frustration is well understood .... have you already contacted Henry to make arrangements to send it back .. .. if not, when you do, I'd recommend you make the urgency in getting yours fixed very clear .... they will take care of it .... our Henry 44 Mag BBS is one of our favorites .... please keep us informed on your rifles repair .... I'm looking forward to your future hunting, range, and use reports .... please take a look at our How Many ? thread (link below) and add yours to our community's total


http://henryrifleforums.com/viewtopic.p ... 445#p73445

[Mistered]

Welcome to the forum.
Question - did it NOT hang up while you were looking it over in the store?

[The Wiz]

welcome!

[mlrifleNY]

Bass Pro might be able to get one from another store quicker than out and back from Henry. Just a thought

Jim

[rls58]

Thanks everybody. The gun has been dropped off at UPS. Henry was very quick to send me a shipping label. Unfortunately the Bass Pro Shop that I went to had locks on all their guns so I couldn't try the action. Maybe that's standard practice for the company but it was a first for me. They said to take the lock off and throw it away once I got the gun home. I understand their safety concerns. I was taught in the Army to never assume anything but I assumed that it being a Henry I probably wouldn't have any issues. I did lots of research before I made the 70 mile trip to the store. I told Henry hunting season starts here in a week and I'd appreciate a quick turn around. Won't but another gun without being able to test the action first. Lesson learned.

[Mistered]

Won't but another gun without being able to test the action first. Lesson learned.

Yea this is pure BS if a customer cannot perform a function check on a gun. If this in fact some sort of ‘policy’ then it should be changed as there is no rational for it.
Kind of like buying a car with no test drive.

[CT_Shooter]

Please keep us posted, rls58; and welcome to the forum. This is a great place to share and learn about firearms of all kinds. There are some real experts here! Glad you joined us.

[ESquared]

Sorry to hear of your experience, but glad to hear that Henry is responding appropriately (at least so far). Also very disconcerting to hear about BassPro's policy, which, as pointed out, is beyond ridiculous. Had you known that, you might as well have bought one online through GunBroker, saved yourself some money, time and effort - chances are probably pretty good that the GunBroker seller would have at least checked the rifle for basic functionality (I'd hope, anyway).
In any case, welcome to the Forum, hope you get all squared away in time for the hunt and that you'll come back and fill us in on how everything worked out, both with the rifle and with the deer!

[BigAl52]

I agree with the statement this is BS but society in general has forced these big box stores to take this approach. Exactly why I wont buy one from them. I think even a GB seller will know if a gun is defective before he posts it for sale before a big box store will. I hope you get it handled quickley and you are able to still use it.

[RanchRoper]

Welcome from Alberta.

[mlrifleNY]

The Bass Pro close to me where I have bought 2 Henrys in the last year won't even let you carry the rifle out of the store. After you are done shopping they carry it from the gun counter to the door. Oh ya, they have the gun locks on all fire arms there also.

Jim

[RanchRoper]

Same here. They carry it out for you in the box.

[Les]

Welcome to the Forum from Runcorn, UK.

[rls58]

Thanks everybody. I made a dumb mistake that I've not made before and will not make again. I've had firearms most of my life (almost 60 years) but there's still lots of room to learn. I look forward to getting the gun back--hopefully soon!

[Firearmfanatic]

Welcome from Tucson Arizona. Did HRA give an approx on how long the repair will take?

[Redthies]

Unfortunately the Bass Pro Shop that I went to had locks on all their guns so I couldn't try the action. Maybe that's standard practice for the company but it was a first for me.

I told Henry hunting season starts here in a week and I'd appreciate a quick turn around.

Welcome to the forum rls. I had an issue with front sights and asked Henry to overnight ship me a new one so I could have my rifle for a hunting trip 3 days away. They did. No drama at all.

I stopped trying to figure out the stupidity of Bass Pro and Cabela’s a long time ago. We have both near me, but BP is 15 mins, and Cabela’s 45 mins away.

At BP, all the guns are trigger locked, but they will unlock them for you to cycle the action if there is a second staff member standing beside you on the customer side of the counter. (I was looking at a Marlin 336 and they unlocked it for me, and the action was sticking on it too. I didn’t buy it.)

At Cabela’s, nothing is locked up. BUT, at Cabela’s I’ve been chased out of the store for bringing my bird dog in to try on items for fit. The arse who kicked us out was condescending and rude saying “we sell food here so your dog has to leave”. By food, he meant candy and jerky in sealed packages. When we go to BP, which sells 5x more of e candy and jerky, and has a restaurant INSIDE the store, my dogs are welcome and treated like royalty and gushed over by the staff.

[Shawlerbrook]

Welcome ! If any current manufacturer will take care of your problem in a timely manner it will be Henry. Not looking to be critical, but I usually try to shoot my hunting rifle, new or used, well before the season in order to fix any problems well ahead of the opener. But I do understand that sometimes life gets in the way. Hope it all works out for you.

[GFK]

Thanks everybody. I made a dumb mistake that I've not made before and will not make again. I've had firearms most of my life (almost 60 years) but there's still lots of room to learn. I look forward to getting the gun back--hopefully soon!

Welcome. I would not call it a dumb mistake. But, I agree with lesson learned. Unfortunately, at time, we may exercise degrees of faith, both in the seller and manufacture. In this age, profit seems to be the name of the game. As such, things may get lost. But the good thing, Henry will probably stand behind its product. My experiences with Customer Service has been positive. Yet, I prefer not to use them. Who knows, putting a lock on the rifle may have created an issue?

[Mistered]

Never had the 'pleasure' of being inside a Cabelas or Bass Pro Shop but I suspect I wouldn't care for the environment of either (too big, too many people and too 'sterile')
The largest outdoor/sporting goods store we have is Sportsman's Warehouse and its more 'blue collar' oriented and no trigger locks or 2nd person hovering over you to operate actions.