Henry quality control

[The Wiz]

Update on my .357 woes. Henry acknowledge receiving it yesterday. No ETA back to me.
You know even with my issues with Henrys quality on this gun, I really like the company and my rifle. So much so that even while dealing with the problems I had, I bought another rifle, my small game .22 , which I truly enjoy. I have run through 300+ rounds of CCI'S ammo in the short time I have had it and not one problem with the rifle. I believe that Henry will get through this rough patch ( if it truly exist) of Quality problems. And I will continue to purchase ( finances allowing) Henry products. (That darn .327 keeps calling my name.)
Just thought I put that out there.

[JEBar]

congrats on the new addition .... good to hear Henry is taking care of your 357 and your new 22 is a solid performer .... be sure to add it to our How Many ? thread and to come back again once the 327 follows you home ..

[The Wiz]

Sir, you are not helping me with my addiction of " Henry's" by encouraging one to follow me home. The .22 is already enshrined in the count.

[JEBar]

Sir, you are not helping me with my addiction of " Henry's" by encouraging one to follow me home. The .22 is already enshrined in the count.

outstanding .... happy to enable your addiction and I am most certainly looking forward to seeing you pull several out of their cases when you get back down here ...

[The Wiz]

Got a letter from Henry acknowledging receiving rifle. Said they would have it fixed in thirty days. Not what I wanted to hear. The saga continues......

[GFK]

That could be a good thing. It could mean more time is being taken to ensure that the issue is corrected.

[The Wiz]

Hope so, hope so.

[The Wiz]

received the rifle today. Replaced inner tube. Works like a champ. cleaned the gun from their test firing and raring to go. But....They did not notify me it was coming like they said they would. Luckily I was home. I was suppose to be on Jury duty today but they did not need me(darn it) and came home just before it was delivered. They did not indicate on their web site status form that you log into with special codes, to track progress on the return. It still has not shown that it was shipped. They did not respond to a status inquiry email that I was assured they would per letter received Feb. 9th. I think in the future, I will bite the bullet( bad pun) and take any problems to a local gun smith, recommended by a LGS. Ok, I am done with this saga and I don't want to talk about it anymore. I am going shooting tomorrow and take out my frustration on some poor innocent targets.

Peace everyone,
Mike

[CT_Shooter]

received the rifle today. Replaced inner tube. Works like a champ. cleaned the gun from their test firing and raring to go.

Thanks for the update, Mike. I'm looking forward to your range report, too.

I think Henry would appreciate hearing about the issues you experienced with their system to track the progress of returns. I worked in IT for a large university and know first hand that user support tracking issues are very often bugs in the software and/or user error, over which the client (Henry) has little control without feedback like yours. Stuff happens. Good people learn and get better. Software is continually being analysed and improved. Certainly, Henry did not intend your experience. I'd let them know what happened to you in detail.

[Cofisher]

That was the major point I intended for this post. We all need to work with Henry to resolve the issues. Thank you all for your input.

[GFK]

I had a different experience. I was notified and was able to track the package. So, I was able to take off for that day. However, it was delivered when I would have been home anyway. Maybe, Henry has more returns than usual?

[The Wiz]

I said I was not going to talk about this anymore but I have to share this. Today, after receiving the rifle yesterday , I got 2 emails from Henry with today's date. One saying that rifle is being shipped today. The other was directions on how to access their status site with a different password from the one they gave me before to track delivery. What can I say except this a perfect way to end this fiasco. And this is really, really, really, the last time I will talk about this.

[Sfoster4]

Let me first say I love my Henry rifles. I have a H001, H004B, Long Ranger .308 and a H009CC on the way. I had to send my .308 back for repair. Henry has it right now. The bolt would not close all the way with the cartridge in it and if it did it had difficulty ejecting the case. In fact the center of the bolt would seperate from the outer bolt. I bought it last year and have put less than 100 rounds through it. It is very disappointing but I didn’t have to pay to ship it to them and I believe they will stand behind it fully. It shot extremely well and is very accurate.

[Sir Henry]

I said I was not going to talk about this anymore but I have to share this. Today, after receiving the rifle yesterday , I got 2 emails from Henry with today's date. One saying that rifle is being shipped today. The other was directions on how to access their status site with a different password from the one they gave me before to track delivery. What can I say except this a perfect way to end this fiasco. And this is really, really, really, the last time I will talk about this.

I think it is fine to talk about it. Just state the facts and let the reader draw their own conclusion on Henry's quality control.

[JEBar]

received the rifle today. Replaced inner tube. Works like a champ. cleaned the gun from their test firing and raring to go.

Peace everyone,
Mike

good to hear .... looking forward to your range reports

[The Wiz]

I was going to show the target I used for my first ten rounds but I was not quite all there after my "incident" and left it. The shot pattern was vertical all in a line with a couple of bull eyes. Maybe a six inch spread. I am not sure what that is telling me. All shots where bench. Ideas?

[Squatch]

2 things to check. 1st vertical stringing is usually caused by a hot and heating up barrel. Hot not warm.

I had the same thing happen when the loading tube jumped off the set screw in the receiver in my 44 Big Boy a while back. I'd take the barrel band and fore stock off and inspect the loading tube very closely. it is held by a drive pin at the muzzle end and a stepped set screw at the bottom of the receiver. The little nipple on the end of the set screw fits in a hole in the loading tube. It should be flush inside the tube so cartridges slide by. Don't over tighten it as this will bend the loading tube inwards. It should be Loc-Tited. Hope this helps.

Don't get into removing the pin and the loading tube. Just inspect it for now. Hope this helps.

[The Wiz]

Thanks for the info. I will see what I find and report back.

[Preacher]

A few things to consider. Manufacturing can be unpredictable. When introducing new models, it's really a guessing game as to what the demand is going to be. Same thing when sales spike. That means that almost any manufacturer can have "growing pains" where it takes quality control and customer service time to catch up to increased demand. Customer service is only a back up when a unit slips through quality control. The best customer service is customer service that doesn't need to be used. Someone suggested that the number of defective units could be higher than thought if you consider all of the folks who might have an issue and not report it or talk about it online. I suggest another angle: there could be millions of people who have no issue at all with their guns and just don't come online to talk about how great their Henry really is. The only way to get a clear picture is to compare the rate of defective units produced against the total number of units produced (I'm sure Henry keeps track of this, after all customer service cost the company money). I have never heard of a manufacturer whose quality control is 100%. I'm sure given time, Henry will correct the problems (no matter what they are). Good companies always do.

[Shakey Jake]

Well, packed up the BBS .327 Federal Mag this morning and returned to Henry. I noted of concern the failure to fire problem that is becoming more acute and the problem that may possibly be related to a headspace issue. Hopefully I'll get some communication along the way of the warranty process. I hated to send it back but I felt it was necessary.