Big boy 45 colt headed back to henry

Post by **Smoke4320** » Thu Feb 02, 2017 8:10 am

Well my new Big Boy 45 colt is headed back to Henry.
In about 30 rds total I have had to take the gun apart twice to get a cartridge freed from UNDER the cartridge lifter
Emailed Henry my problem. Within 2 hrs they sent me a return label
So now the wait begins.
Guess I get to see for myself how good their warranty service is
No mad at all ...any mechanical item can fail
It's how they handle it that counts

Post by **RanchRoper** » Thu Feb 02, 2017 9:01 am

I think they'll look after you.

Les · Post by **Les** » Thu Feb 02, 2017 9:58 am

Post by **JEBar** » Thu Feb 02, 2017 10:20 am

Smoke4320 wrote:Emailed Henry my problem. Within 2 hrs they sent me a return label

I believe you find the quick response from Henry that you've already received is what you can expect in resolving the issue .... please keep us informed

Post by **RanchRoper** » Thu Feb 02, 2017 10:58 am

Once they fix it I'm sure it will work like my 45C...flawless.

Post by **ditto1958** » Thu Feb 02, 2017 7:39 pm

They will fix it asap. We will be interested to hear from you about what they say went wrong. Henry actions are very similar to a Marlin 336. Getting a cartridge caught under the lifter is sort of common with Marlins. I've never had it happen twice in a short time, though.

Post by **Smoke4320** » Mon Feb 13, 2017 2:51 pm

Just got an email my Henry 45LC will be back tomorrow Afternoon .. 8 days total including 4 days Shipping (2 days each way)
They paid for the total freight and turned it around in 4 shop days including the weekend .. so really 2 SHOP DAYS..
I would say that's great service ..As long as it works correctly when received

Post by **jstanfield103** » Mon Feb 13, 2017 3:01 pm

Great News.

Post by **JEBar** » Mon Feb 13, 2017 3:03 pm

sounds like typical Henry customer support/service .... looking forward to your use reports

Post by **Steve51** » Tue Feb 14, 2017 6:39 am

I've only had to send one Henry rifle back and it had to go back twice. Each time it was two weeks or less from the day I sent it.
I was very happy with the Henry CS. Even had a communication from Mr. Imperato concerning my problem and he sent me some Henry gifts (hat, two camp mugs, & a metal sign)

I had a recall on my Remington 887. The bolt had to be replaced with a new design bolt. It was over 2 months before I got it back.
Was not impressed with Remington CS.

Post by **Smoke4320** » Tue Feb 14, 2017 2:23 pm

Rifle arrived.. Repair ticket says replaced the bolt
Loaded the 5 rds, fed and shot fine
repeated process and so far it looks good
Hopefully Sunday I can ring it out with 30 or so rds and see if issue rears its head again

Post by **JEBar** » Tue Feb 14, 2017 2:33 pm

looking forward to your reports

Post by **ditto1958** » Wed Feb 15, 2017 5:51 pm

Sounds good so far.

CaliforniaMike · Post by **CaliforniaMike** » Mon Mar 13, 2017 8:00 am

I am curious as to when the gun malfunctioned? Was it during normal operation or reloading?

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Big boy 45 colt headed back to henry

Big boy 45 colt headed back to henry

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