Issues with Henry Customer Service

[BigAl52]

Im not sure but if it makes you feel any better I have had issues with Rugers customer service in the past. No one is perfect. I dont let one issue be the judge of how a company is. If they fix it in the end and stand behind it thats what counts to me.

[Redthies]

My experience with Henry cs and HWS was/is horrible !!

I wonder when Ruger will have the Marlin line making and shipping firearms?

As above, email Anthony directly and he will light a fire under some butts.

I contacted Henry about the .44 mag I recently bought, which was sold to me “as new”, but clearly wasn’t. The stock set was all beat up, and the receiver bottom had been cerakoted or similar. I was trying to figure out which stock set was the correct one to order, and while they were helpful, it was definitely not the same experience I’ve had with them in the past. I think everyone is getting tired of the challenges that have come along these past 18 months or so.

As far as Marlin/Ruger goes, I am also excited to see what comes out of this union. I’m a fan of Ruger, and every bolt gun I’ve ever owned has been a Ruger. I also hunt 90% of my med/big game days with a Marlin in hand. As much as I love Ruger, their customer service is not even remotely close on their best day to Henry on their worst day.

[ol'pole]

Im not sure but if it makes you feel any better I have had issues with Rugers customer service in the past. No one is perfect. I dont let one issue be the judge of how a company is. If they fix it in the end and stand behind it thats what counts to me.

When I sent my rifle the first time it would jam about once every 8-12 rounds fired, when it came back it was NON FUNCTIONAL !!! Great work by HWS personal.
My Rugers are built like tanks, my 40 year old Security 6 has 10,000 rounds thru it and is still in perfect condition very accurate. My SR40 & SR9c both have 0ver 4,000 rounds thru each with NO problems, wasn't able to run 300 rounds thru the henry before it started acting up.
If the only way I can get a complete and proper job done is to contact the owner that tells me a lot about the type of people he employs. The department managers should be on top of things and have procedures in place to ensure the job is done correctly. I know I did !!

[BigAl52]

I couldnt agree more with your statement. Im also well aware of Rugers and how they are built. I also agree with the department managers doing their job and for that matter the tech that worked on your gun should have done his job and fixed it right. Im not making excuses for Henry. Im merely saying that things in life arent perfect and maybe this time you got an employee that had an issue with doing his job correctly. Not every rifle or handgun goes out of any factory without issues. Im sure not every rifle or handgun that is returned for warranty is fixed right the first time. There is issues at times that are out of certain peoples control.

[Travlin]

This is beginning to read like a Remlin story.

[Redthies]

This is beginning to read like a Remlin story.

Umm, no. Not even close. Nobody is 100% perfect 100% of the time.

[GFK]

This is beginning to read like a Remlin story.

Umm, no. Not even close. Nobody is 100% perfect 100% of the time.

Well, just what I was thinking. Why does this do not apply to Remlins? That is the viewpoint that I try and hold as well. I may be better at it some days more than others. But, I do give it a try. Today, is a good day. I am even considering taking my Henry out this weekend for some bonding.

I can understand frustration when things do not go as desired. Especially when, good money has been placed on the table. Unfortunately, things seem to be turned upside down in our society. I have being seeing hiring signs that state a hiring bonus. In fact, Ruby Tuesday has one for $200. Yes, $200 is not much. But, this is Ruby Tuesday. My point, it seems to be hard finding people that are willing to work. But somehow, people are still eating and sleeping.

If you like the rifle, you may be better off attempting to find a local gunsmith? It is a shame. But, it is what it is.

[Ernie]

Just received mailing list email from Anthony Imperato today apologizing for problems encountered and offering to personally assist in solving any sent to him.
Seems like a sincere offer.

[Johwar]

I have registered other firearms with each company for any future warranty work.

[leverjc]

My replacement rifle arrived a week or so ago covered in a gritty white powder that cause me to break out in hives. I cleaned the rifle several times and noticed that when they swapped the rear sight they never put dummy screws in the holes and they were jammed with this powder. I understand that these are minor issues but after all the emails and the president of the company telling you to replace the rifle you think it would have arrived flawless. I may buy another Henry in the future but the mystique has worn off for me. Glad to hear you guys have had good experiences but mine has been a PITA.

I have had problems with Henry's customer service also. Henry has reacted very fast to my problems but their fixes have not always been good. The BBS I bought about 1.5 years ago is on its fourth barrel. This barrel is reasonable after I fire lapped it to knock down some of the chatter and polished the chamber so it would not scratch my brass. The only barrel I have had that looked decent with the bore scope was the one that cracked at the muzzle. The Frontier I sent in because the rifling at the last .5" of the bore was not finished and giving me accuracy problems. Henry sent it back very fast and with a statement that they had "adjusted the muzzle". Still do not know what that is but the rifle is very accurate now.

Hope they get your rifle back in time.

[Conax]

A bunch of years ago (can't remember) I learned they had replaced the molded plastic barrel band and front sight on the .22 magnums with a metal part. I called the company to inquire about buying one of them. They said they would send one out.
A week later the mail came and there was the part, a Henry cloth bag, some stickers, all at no charge. Granted, the part isn't expensive but it was still a friendly gesture on their part.

[Ernie]

I decided to take Anthony Imperato's offer of sending him an email if anyone had a problem with Henry Rifles USA. I got a response that he was currently out of the office through the end of the year but emails would be monitored by Communications director Dan Clayton-Luce so I figured I wasted my time. I received a reply from Dan the next day saying they would reach out to a distributor to fill my order which was placed 12/4/2020. Got another today stating the original Distributor was not able to provide the rifle but another one could and would ship it as soon as possible. Hope it is less than another 10 months. At least it was not another please be patient reply.

[Brando73]

I took your guys advice and emailed Anthony after his email concerning 2020. I received an email back the next day with an apology and a shipping label to replace the rifle. Henry sent me a nice coffee cup and some other Henry branded stuff and is even going to move the fiber optic sites off of my rifle and put them on the new one. I have to say I am impressed and may have to add another Henry to the stable.

That is why we keep buying Henrys.

Henry cs have gone over and beyond to help me with a delivery. Those folks are great, their guns are great and I've got 2 new one one the way. One will be in tomorrow and I almost giddy. Ha.
Once my 223/556 NATO long ranger is in, I'll probably look at adding another one to the list of Henrys I already have.
Great company

[Ernie]

Henry cs have gone over and beyond to help me with a delivery. Those folks are great, their guns are great and I've got 2 new one one the way. One will be in tomorrow and I almost giddy. Ha.
Once my 223/556 NATO long ranger is in, I'll probably look at adding another one to the list of Henrys I already have.
Great company
[/quote]
Looking hard at the 223 Long Ranger. Please post when you get it/shoot it.
Thanks
Ernie