New member from so.Cal

[Hungry Henry]

Hi everyone, I purchased a big boy CC hardened.44mag about 6 months ago. Finally I got to the range to fire off my new gun. Only four out of fourteen factory rounds I cycled through it actually fired. I thought well it must be the ammo...right? Next time out (with different factory ammo) pretty much the same. I couldn't believe it!! Not a Henry. I brought along my Rugar super Redhawks and all the ammo worked fine in the revolver. After a closer look, I noticed the firing pin strike from the Henry was not as deep on primer as the revolver. I know Henry's warranty probably the best out there. I don't feel comfortable about shipping my rifle across the country if not needed. I thought about taking it to my local gunsmith to check it out, but if it's not something simple like a firing pin adjustment Henry might not warranty it if it had been previously opened up. So my question is...Does Henry have authorized repair services throughout the country, or am I forced to ship it back east. By the way I am from California but I'm not one of them!! Thanks in advance for any advice

[BigAl52]

Dont even think about taking it anywhere else except to Henry. They make it easy and will fix it without any question. Just explain what its doing to them. Ive done it about 3 times with my Henry's. I think they will send you a box also. Welcome to the forum glad you joined us.

[JEBar]

first, welcome to our forum, delighted to have you join us ... sorry to hear of the issue with your rifle, Al is absolutely correct .... I well understand your reservations but don't hesitate to contact Henry .... our 44Mag has literally fired 10's of thousands of rounds .... it is a fine rifle and has become a family favorite .... in the years I've owned it, I've had to send it back for a minor problem that Henry resolved quickly and efficiently .... do hope you will be an active member, one who will read and post often .... be sure to follow the link below to where you can add yours to our community's total


http://henryrifleforums.com/viewtopic.p ... 21#p154921

[RanchRoper]

Welcome from Alberta, good luck with your new rifle.

[rugrat]

Welcome to the forum and sorry to hear your issue about your rifle. I am sure that Henry will take care of you and make it right.

[Cofisher]

Hey Hungry. Welcome from Nebraska. Sorry you have to deal with an issue. Henry will make it right.

[CT_Shooter]

Welcome to the forum from CT. I agree with BigAl. Contact Henry CS by phone (715) 736-3030. Let us know how you make out.

[Oldbrass]

Welcome aboard, Sorry to hear of your issue but the service after sale is too notch. As said don't let anyone touch it. I'm up in Washington and like you not one of THEM !!

[Rifletom]

"I'm not one of them!" That cracked me up. Welcome from So-Cal, and I'm not one either. Henry will get your rifle straightened out. Just remember, its the holidays, everything moves slower. Welcome aboard!

[Hungry Henry]

Thanks to all for your quick and supportive replies. This seems like a great bunch of like minded people (Patriots).I look forward to spending time here and will definitely send out update on my warranty service experience. I sure it will be a positive one. Tim

[Ernie]

Welcome from Michigan. Sure Henry will take good care of you. Keep us posted.

[Hungry Henry]

Well I called customer service this morning. I had the nicest lady you could ever imagine on the other end. I gave her model/serial # and a brief description of the problem. They emailed me the shipping labels and two boxes sent to me for shipping the gun. I asked her if I need to purchase insurance (incase UPS makes a left turn instead of a right) She said nope, it's all included. Best customer service I've experienced in a long time. Thanks you guys for coaxing me into doing this. Merry Christmas all

[If1Hitu]

Welcome aboard.