Breech Face Damage

[Hobart]

They didn’t elaborate. Maybe more info will come with the new gun.

[PT7]

They didn’t elaborate. Maybe more info will come with the new gun.

Not a criticism but Henry service techs don't often elaborate and I doubt further info will show up. I've tried to get additional info on repairs I've had done but 'tis a hard task. In my thinking, part of that brevity is that service work and CS doesn't leave the Henry Folk much free time to write out many details. But always grateful they do take care of anything wrong --- with high attention to customers' satisfaction.

Enjoy your new AR7!

PT7

[BigAl52]

Im glad they are replacing it. Most importantly you are happy with the results.

[Mags]

.
With my repair I got a vague report of what was done. So I called and asked for more info and they gladly provided it.

They didn’t elaborate. Maybe more info will come with the new gun.

Not a criticism but Henry service techs don't often elaborate and I doubt further info will show up. I've tried to get additional info on repairs I've had done but 'tis a hard task. In my thinking, part of that brevity is that service work and CS doesn't leave the Henry Folk much free time to write out many details. But always grateful they do take care of anything wrong --- with high attention to customers' satisfaction.

Enjoy your new AR7!

PT7

[Hobart]

Got the replacement rifle today. I’m not happy. Here’s what the breech face looks like straight from the factory. This is unacceptable. Firing pin damage and another big dent at the top of the picture.

[Hobart]

Just heard from Henry. They’re sending me yet another barrel. I’m beginning to think these guns just aren’t that good.

[CT_Shooter]

This is unacceptable CS from HRA. Please send that latest picture and express your continued disappointment along with a link to this forum thread to the President of HRA, Anthony Imperato at

Anthony@Henryusa.com

He will certainly be grateful for bringing it to his attention. Thanks for keeping us posted.

[BigAl52]

I agree with CT Id for sure get a hold of Anthony.

[Hobart]

I sent the picture to him. I just hope when the new barrel gets here that the gun functions. I’m losing patience.

[Hobart]

Here’s his reply. Hope he lectures some of his employees.

Thank you Sir for owning a Henry, your extended patience and for reaching
out to me. I certainly appreciate it. Very sorry to see this and my
apologies.

Sincerely,

Anthony Imperato
President
Henry Repeating Arms

Henry – Made in America, Or Not Made At All

[Mistered]

Unfortunately the response appears very 'canned' and not directed to you personally or to specifically identify your issue.

'Very sorry to see this' could be applied to nearly any Henry owner who has sent pictures or a rifle in for service.

[Hobart]

Most reviews I’ve seen on the Henry AR7 have been good. I think I’ve Just been unlucky. When the new barrel gets here, I’ll try it out and let everyone know how it does. But it might be a while. The weather here in Missouri is horrible and looks to remain lousy for a while.

[Hobart]

Tried the new AR7 this morning. Put 48 rounds of CCI Mini Mags through it. Had a couple stovepipe jams.
Cleaned the gun well again and this time put a couple drops of oil on the extractor and worked it a little with my finger. Ran 48 more rounds, both round nose and hollow point. This time there were no malfunctions. Hope that continues in the future.

[JEBar]

good to hear, please continue to post updates

[BigAl52]

Great news hope it continues to work for you