Another return

Post by **BigAl52** » Mon Jan 06, 2020 1:01 pm

As I mentioned in a 357 Range report my CCH 357 Carbine is binding up when the lever is operated. I emailed Henry and I have a return label already to send it back to the Rice Lake plant. Not sure what is causing this as I looked at every possible thing I could think of.

Mistered · Post by **Mistered** » Mon Jan 06, 2020 1:14 pm

Not sure what is causing this as I looked at every possible thing I could think of.

How far did you go when 'looking' ? Did you remove the lever or the bolt perchance? Or perform a complete teardown?

Reason I ask is I had a minor 'hangup' in my BBB when cycling and only found it after a complete teardown and discovered a slight burr on the carrier.

Post by **BigAl52** » Mon Jan 06, 2020 1:28 pm

Ed
Yes I tore it clear down even taking out the trigger assembly. I notice the bolt was alot harder to remove than on any of my other Henry's which also seem strange to me. It never from the get go seemed quite right to me. I thought maybe some working the action might take care of this but its only gotten worse. I hope its something easy as replacing the internal parts because I really like the CCH on this gun. A full replacement I may not get back the same CCH.

Mistered · Post by **Mistered** » Mon Jan 06, 2020 2:02 pm

I notice the bolt was alot harder to remove than on any of my other Henry's which also seem strange to me.

Got it.

It would have been interesting to 'mike' the bolt to see if it was perfectly round, as well as to try to get a caliper inside the chamber to check it as well.

Post by **Vaquero** » Mon Jan 06, 2020 9:07 pm

Hey Al, hope you get "your" rifle back with only some minor tuning, or internal part replacement.

RP

Post by **fortyshooter** » Mon Jan 06, 2020 9:13 pm

Well if they go over it like Ruger does it should be really slick when you get it back!
Haven't had to send my Henrys back yet but then I only have 2.

Have had great luck with Ruger but took several returns to S&W to get a new revolver straightened out.

Post by **BigAl52** » Tue Jan 07, 2020 10:23 pm

My CCH 357 left town tonight on its way back to Rice Lake. I will let you know what takes place.

Post by **markiver54** » Tue Jan 07, 2020 10:28 pm

Good luck Al!!☺

Post by **Rifletom** » Wed Jan 08, 2020 10:29 am

Hopefully it will return better than new. At least you have other Henry's to shoot. Alaways a good thing.

Post by **BigAl52** » Wed Jan 08, 2020 11:10 am

When this all plays out I have a really neat story that Im going to pass along. I think you will like it.

TMB · Post by **TMB** » Wed Jan 08, 2020 3:42 pm

Hope it all ends well.

Post by **BigAl52** » Fri Jan 10, 2020 12:25 pm

Received an email from Henry this am. My gun has made it to the Rice Lake Plant. More news to come as soon as I hear from them again.

Post by **markiver54** » Fri Jan 10, 2020 12:34 pm

BigAl52 wrote: ↑
Fri Jan 10, 2020 12:25 pm
Received an email from Henry this am. My gun has made it to the Rice Lake Plant. More news to come as soon as I hear from them again.

I'm familiar with that email Al. It is comforting to know when your rifle is in their hands.
It did take about 2 weeks or more after that, before I got it back. Hope they are quick with yours!

Post by **BigAl52** » Fri Jan 10, 2020 12:53 pm

markiver54 wrote: ↑
Fri Jan 10, 2020 12:34 pm

BigAl52 wrote: ↑
Fri Jan 10, 2020 12:25 pm
Received an email from Henry this am. My gun has made it to the Rice Lake Plant. More news to come as soon as I hear from them again.
I'm familiar with that email Al. It is comforting to know when your rifle is in their hands.
It did take about 2 weeks or more after that, before I got it back. Hope they are quick with yours!

I hear ya Mark. Im not to much worried about how long it takes them to fix this within reason of course. Im more anxious to see if this one can be fixed due to the nature of the problem. Im hoping for a fix on this one due to how much I like the CCH of that receiver.

Post by **markiver54** » Fri Jan 10, 2020 1:39 pm

I hear Ya Al. Sure hope they are able to correct your issue, and you get YOUR, rifle back!
Please keep us informed.

Post by **BigAl52** » Fri Jan 17, 2020 9:51 pm

My 357 was is back. I could of had it yesterday but no one was home when the UPS man showed up. It wasn't even gone 2 weeks. I think the turn around was really fast. There comments on enclosed form where this. Replaced bolt and removed burr and polished bolt bore.. Its smooth as glass now and what a difference. I had a concern when I sent this gun in. I was afraid if they needed to replace it I wouldn't get the same CCH equivalent of a CCH receiver as I had. I took pictures. Sent those pictures along with a pic of the end of the rifle box to Anthony. Immediately Monday am I had an answer from him. He sent a CC email to Tia who is at the Rice Lake Plant. She told me to call her which I did. She told me that she would personally make a note that if this gun was to be replaced it would not be replaced without her approval. Anthony had instructed her that if it was replaced it would be replaced with CCH equivalent to what I had. I really thought this was exceptional customer service. I cant thank Henry enough for what they did.

Post by **markiver54** » Fri Jan 17, 2020 10:03 pm

GREAT Al, glad everything turned out as you hoped it would. Just another testament to Henry customer service! ☺

Post by **fortyshooter** » Tue Jan 21, 2020 10:06 pm

Just picked up on your return subject and glad you got it back so quick. That is great service!
Sounds like you got a nice action job in the deal too!

Post by **Vaquero** » Tue Jan 21, 2020 10:46 pm

Congrats there Big Al, glad they were able to fix her.
Sounds like they were on top of it all the way.
If you mentioned that you have shot this since Fri. I missed it.
I know you was doing some loading though.
Know you glad to get that baby back home.

RP

Post by **bandit1250** » Tue Jan 21, 2020 10:50 pm

Glad to hear they took great care of you on getting it fixed. Henry is at the top on service with their rifles and taking care of customers.

Henry Rifle Forums

Another return

Another return

Re: Another return

Re: Another return

Re: Another return

Re: Another return

Re: Another return

Re: Another return

Re: Another return

Re: Another return

Re: Another return

Re: Another return

Re: Another return

Re: Another return

Re: Another return

Re: Another return

Re: Another return

Re: Another return

Re: Another return

Re: Another return

Re: Another return