Sheffield 12-IN-1

[PT7]

You're quite welcome Bob!
I'm trying to find the phone # and contact info for you. I usually keep those things in a safe place,
(Usually hidden from myself)...
If I locate that info I WILL pass it on!

Would appreciate the info, Mark.
TIA

Yeah, I have a few "safe places" myself....but mostly they are too safe!

[markiver54]

Bob,
Cannot find where I wrote down the info but looked it up again:

Customer service # 800-442-2706

Victorinox Swiss Army Inc. ( VSA )
Attn. Service Dept.
7 Victoria Dr.
Monroe, CT 06468

They ask that you send $5.00 processing fee.

Hope that helps...

Go figure....found my original info right after I looked it up again.

[PT7]

Appreciate the info, Mark. I will add that to my "to do" list for this next week. Might also look at my other SAKs, just in case any of them need some tlc. It will be nice if I can get some new parts and sheen back on "Old Red."

Bob,
Cannot find where I wrote down the info but looked it up again:

Customer service # 800-442-2706

Victorinox Swiss Army Inc. ( VSA )
Attn. Service Dept.
7 Victoria Dr.
Monroe, CT 06468

They ask that you send $5.00 processing fee.

Hope that helps...

Go figure....found my original info right after I looked it up again.

[JEBar]

our youngest son and his son backpack and camp .... I may buy them one and ask them to test it

Amazon delivered one today .... first reaction is, its a solidly built tool .... in looking at it, I believe the weak point is where the 2 brads connect the axe to the handle .... when using the axe I believe it would be best to use a wooden limb as a hammer as shown in the videos listed in other post .... the soft rubber edge guard is pretty flimsy, doubt it will last long .... the blades in the handle are the strongest I've seen in a multi tool .... my first impression is it should work well within the limits of what it is designed to do

[markiver54]

Appreciate the info, Mark. I will add that to my "to do" list for this next week. Might also look at my other SAKs, just in case any of them need some tlc. It will be nice if I can get some new parts and sheen back on "Old Red."

Bob,
Cannot find where I wrote down the info but looked it up again:



Customer service # 800-442-2706

Victorinox Swiss Army Inc. ( VSA )
Attn. Service Dept.
7 Victoria Dr.
Monroe, CT 06468
!

They ask that you send $5.00 processing fee.

Hope that helps...

Go figure....found my original info right after I looked it up again.

As they say " The Squeaky Wheel Gets Oil "...go for it.

[PT7]

As they say " The Squeaky Wheel Gets Oil "...go for it.

I actually went for it today, Mark. Couldn't get anyone to talk with, because their automated phone system kept me going in circles....just about as dizzying as an attack on an encircled wagon train!! But I found the "SAK Product Support Form" online and submitted my request. They emailed me with a queue number and said they'll contact me.

I'll post again with whatever results I find with this company. Sure keeping busy with all kinds of service requests lately!

Bob

[markiver54]

My experience was a good one. Hope yours is also!

[JEBar]

from the get-go I wasn't happy with the location of the hatchet's cutting edge when the tool is in its sheath .... the easily exposed cutting edge could easily cut someone .... after looking at the Sheffield camp tool and its sheath for a while, I came up with the mod shown below .... a strip was cut from an old Leatherman case and sewn into sheath so as to cover the axe edge ....

[markiver54]

Clever mod Jim!

[If1Hitu]

I paid $10.00 + taxes at Walmart in Huntsville,AL. for each one.

[JEBar]

that was a good buy .... I haven't found them at any of the Walmarts I've been to since first reading about them in this thread

[PT7]

Mark ~~ I wrote an inquiry to Victorinox SAK on June 27th.
No response yet, and it's getting closer to a month's wait now.
Such is the way of it.
At the moment, Old Red continues to be Old Red.

Might try a phone call this next week.
Bob

Bob,
Cannot find where I wrote down the info but looked it up again:

Customer service # 800-442-2706

Victorinox Swiss Army Inc. ( VSA )
Attn. Service Dept.
7 Victoria Dr.
Monroe, CT 06468

They ask that you send $5.00 processing fee.

Hope that helps...

Go figure....found my original info right after I looked it up again.

[markiver54]

Mark ~~ I wrote an inquiry to Victorinox SAK on June 27th.
No response yet, and it's getting closer to a month's wait now.
Such is the way of it.
At the moment, Old Red continues to be Old Red.

Might try a phone call this next week.
Bob

Bob,
Cannot find where I wrote down the info but looked it up again:

Customer service # 800-442-2706

Victorinox Swiss Army Inc. ( VSA )
Attn. Service Dept.
7 Victoria Dr.
Monroe, CT 06468

They ask that you send $5.00 processing fee.

Hope that helps...

Go figure....found my original info right after I looked it up again.

I'm a bit surprised Bob. I must admit that it took a while to receive my new and old one back, once sent in.
My first move was to call them. Talked to a friendly young lady who told me what to do. I think the phone call is in order at this point. Don't give up, as they say " the squeaky wheel gets oil " . Hope that works for you! Let us know...good luck!

[PT7]

Hey, Mark,

Definitely the June 27th web inquiry to SAK has gone the way of the dodo. Today I followed up with another phone call, and did chat with a helpful fellow. I have all the info on how to submit, mailing address, fee, etc. I'll be sending off "Old Red" this week.

Got one very helpful piece of advice from the SAK rep. He said to be sure and mark Old Red as being a knife of "sentimental value." That is supposed to insure I get it back, either refurbished, or with a possible new knife replacement. Very good to know....Old Red and I have traveled to many places in the U.S., as well as international travel. A long-time helper!

PT7

I'm a bit surprised Bob. I must admit that it took a while to receive my new and old one back, once sent in.
My first move was to call them. Talked to a friendly young lady who told me what to do. I think the phone call is in order at this point. Don't give up, as they say " the squeaky wheel gets oil " . Hope that works for you! Let us know...good luck!

[markiver54]

Glad it seems like you are now going to get results Bob!
On the issue of sentimental value, I must have stated that when I sent my APT in because they did send it back along with a new one. There was a note included that said they were including my old one for that reason.
Good luck...hope everything works out to your satisfaction.

Mark

[JEBar]

earlier today I gave our Sheffield 12-in-1 to our youngest son .... as noted earlier in this thread he takes our grandson back packing / tent camping a couple of times each year .... after looking at the Sheffield he was very happy with it and believes it will come in handy .... he's looking forward to field testing it and I'm looking forward to hearing his post use impressions