Spring has sprung. Get out and shoot your Henry
Great customer service!
- markiver54
- Deputy Marshal
- Posts: 10333
- Joined: Sun Nov 04, 2018 11:49 am
- Location: Biue Ridge Mountains, NC
Great customer service!
Sent my approximately, 30 year old Victorinox multi tool which was broken to them about a week and a half ago to their headquarters in CT. Only thing wrong was one of the blade locks had come off and lost. Got email from them today saying they could not fix it, so they are sending me a brand new replacement and sending my old one back also! Supposed to come Fedx on Tuesday. They do have a life time warranty and they honored it, no questions asked. About a $130.00 value. Reminds me of Henry great CS...
6 x
I'm your Huckleberry
Re: Great customer service!
Good to hear, Mark. Most of my small knife collection are Victorinox SAKs. Great quality and highly dependable knives. I haven't used their repair service yet, but good to know they honor their warranties. I have one 34-year-old SAK, which has traveled everywhere with me, and it does have a couple of ouches that could use attention. Might contact them and see what can be done.
Thanks for your post.
PT7
Thanks for your post.
PT7
markiver54 wrote:Sent my approximately, 30 year old Victorinox multi tool which was broken to them about a week and a half ago to their headquarters in CT. Only thing wrong was one of the blade locks had come off and lost. Got email from them today saying they could not fix it, so they are sending me a brand new replacement and sending my old one back also! Supposed to come Fedx on Tuesday. They do have a life time warranty and they honored it, no questions asked. About a $130.00 value. Reminds me of Henry great CS...
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~Пока~
- markiver54
- Deputy Marshal
- Posts: 10333
- Joined: Sun Nov 04, 2018 11:49 am
- Location: Biue Ridge Mountains, NC
Re: Great customer service!
PT, if you decide to; here is the info...send to;PT7 wrote:Good to hear, Mark. Most of my small knife collection are Victorinox SAKs. Great quality and highly dependable knives. I haven't used their repair service yet, but good to know they honor their warranties. I have one 34-year-old SAK, which has traveled everywhere with me, and it does have a couple of ouches that could use attention. Might contact them and see what can be done.
Thanks for your post.
PT7
markiver54 wrote:Sent my approximately, 30 year old Victorinox multi tool which was broken to them about a week and a half ago to their headquarters in CT. Only thing wrong was one of the blade locks had come off and lost. Got email from them today saying they could not fix it, so they are sending me a brand new replacement and sending my old one back also! Supposed to come Fedx on Tuesday. They do have a life time warranty and they honored it, no questions asked. About a $130.00 value. Reminds me of Henry great CS...
VSA
Attn: Service Department
7 Victoria Drive
Monroe, CT. 06468
They do ask for a $5.00 check for processing.
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I'm your Huckleberry
Re: Great customer service!
Perfect! Thanks for the helpful info, Mark.
PT7
PT7
markiver54 wrote:PT, if you decide to; here is the info...send to;PT7 wrote:Good to hear, Mark. Most of my small knife collection are Victorinox SAKs. Great quality and highly dependable knives. I haven't used their repair service yet, but good to know they honor their warranties. I have one 34-year-old SAK, which has traveled everywhere with me, and it does have a couple of ouches that could use attention. Might contact them and see what can be done.
Thanks for your post.
PT7
markiver54 wrote:Sent my approximately, 30 year old Victorinox multi tool which was broken to them about a week and a half ago to their headquarters in CT. Only thing wrong was one of the blade locks had come off and lost. Got email from them today saying they could not fix it, so they are sending me a brand new replacement and sending my old one back also! Supposed to come Fedx on Tuesday. They do have a life time warranty and they honored it, no questions asked. About a $130.00 value. Reminds me of Henry great CS...
VSA
Attn: Service Department
7 Victoria Drive
Monroe, CT. 06468
They do ask for a $5.00 check for processing.
0 x
~Пока~
- markiver54
- Deputy Marshal
- Posts: 10333
- Joined: Sun Nov 04, 2018 11:49 am
- Location: Biue Ridge Mountains, NC
Re: Great customer service!
No problem PT, glad to help. BTW ..email today came from "Jacqueline " good luck if you proceed. They are quality products!
1 x
I'm your Huckleberry
Re: Great customer service!
markiver54 wrote:Sent my approximately, 30 year old Victorinox multi tool which was broken to them about a week and a half ago to their headquarters in CT. Only thing wrong was one of the blade locks had come off and lost. Got email from them today saying they could not fix it, so they are sending me a brand new replacement and sending my old one back also! Supposed to come Fedx on Tuesday. They do have a life time warranty and they honored it, no questions asked. About a $130.00 value. Reminds me of Henry great CS...
It is sad to say. That should be the norm, not the exception. Glad some companies still build their reputation of a quality product.
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H001, H001L, H004, H001TM, H001TLB, H006, H010, H012M, H012GR
NRA Member, GOA Member, ISRA Member, ILCCW
NRA Member, GOA Member, ISRA Member, ILCCW
- markiver54
- Deputy Marshal
- Posts: 10333
- Joined: Sun Nov 04, 2018 11:49 am
- Location: Biue Ridge Mountains, NC
Re: Great customer service!
Very true...Steve51 wrote:
It is sad to say. That should be the norm, not the exception. Glad some companies still build their reputation of a quality product.
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I'm your Huckleberry
- markiver54
- Deputy Marshal
- Posts: 10333
- Joined: Sun Nov 04, 2018 11:49 am
- Location: Biue Ridge Mountains, NC
Re: Great customer service!
Well...my replacement multi tool came fedx today! Brand new in the box plus a new sheath. Sent my old one back as well. Couldn't be happier!
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I'm your Huckleberry
- daytime dave
- Administrator / Owner
- Posts: 4863
- Joined: Sun Mar 20, 2016 10:27 pm
- Location: Upstate NY
Re: Great customer service!
Mark,
I'm curious, which multi tool do you have? I have the Swiss Tool that is very boxy. I love it.
I'm curious, which multi tool do you have? I have the Swiss Tool that is very boxy. I love it.
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Some days I'm Andy, most days I'm Barney........
Eaglescout, NRA Life Endowment member, BCCI Life Member
Eaglescout, NRA Life Endowment member, BCCI Life Member
- markiver54
- Deputy Marshal
- Posts: 10333
- Joined: Sun Nov 04, 2018 11:49 am
- Location: Biue Ridge Mountains, NC
Re: Great customer service!
Dave, mine is mod #53936. Yes...they are boxy, but that doesn't bother me at all, especially on my belt sheath that I don't even know is there anymore...except when I need it to get myself or someone out of a jam on occasion. Love these tools. Would feel naked without it...with me all the time.daytime dave wrote:Mark,
I'm curious, which multi tool do you have? I have the Swiss Tool that is very boxy. I love it.
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I'm your Huckleberry