Big Boy Brass 327 Feed Issue.

[AMraider]

I purchased this in July and have been making regular range trips with it to break it in. I have about 250 rounds of American Eagle 85 and 100 grain soft points. It took a little while to figure out the right "firmness" to manipulate the Lever for reliable action. But I was still getting the random jam,FTF and FTE. After the last jam the rounds were no longer being lifted up and into the chamber. They would come out of the tube and sit on top of the Carrier but would not lift up with the closing of the Lever. I could manually insert a round into the chamber, close the Lever and fire just fine. So I did some reading but never ran across anyone having this issue. After disassemby I found the Carrier Dog was broken. (As Pictured) I just sent an Email to Henry to inquire if I could get replacement parts or if I need to send the rifle in. I really want to like this rifle as I have 2 Rugers in the same caliber. It shoots great when it does function. I thought I would post this to maybe help someone should they have the same issue.

[Mistered]

I just sent an Email to Henry to inquire if I could get replacement parts or if I need to send the rifle in.

I hope to heck they do send you the part and NOT require it being sent in and will be waiting to see the outcome.

I for one would NOT want to send my rifle to them unless it was something cataclysmic that I truly believed it would need to go back for - split barrel, cracked frame etc. something pretty dramatic.

Simple replacement of internal parts do not necessitate it going back

[CT_Shooter]

They will make it right and continue to maintain its warranty for the life of the rifle. Keep us posted.

[shootinthecinders]

Thanks for posting this AMraider. I agree with what Mistered and CT_Shooter wrote and I read a couple of days ago on the HRA website that they sell replacement parts.
Looking at it from Henry’s point of view, I would understand if they may request that you send the rifle in as that particular chambering for the Henry rifle is fairly new. (2 years?). Best of luck on whatever you decide.

[JEBar]

I just sent an Email to Henry to inquire if I could get replacement parts or if I need to send the rifle in. ... I thought I would post this to maybe help someone should they have the same issue.

thanks for doing so .... please be sure to followup by posting what you learn .... we've faced both possibilities .... for one issue Henry set us a repair part .... for another, we had to return it to them .... both were done on their dime and both resulted in solving an issue .... bottom line, they will work with you to keep your rifle in action

[BigAl52]

Thanks for sharing this and do keep us posted with what happens

[CP:]

In Marlin parlance-the broken part would be called the “carrier rocker”.

[ESquared]

Learn something new all the time here! Keep us posted!

[AMraider]

Got a very quick reply from Thomas and a new part is being shipped. That's great customer service!

[ESquared]

Glad to hear that! No "ship it back to us" issues!

I know "stuff breaks," but is this a MIM part issue, because this looks like such a piece of metal. Or is it just a fluke?

[JEBar]

Got a very quick reply from Thomas and a new part is being shipped. That's great customer service!

this comes as no surprise but is always good to hear

[Mags]

.
Good to hear a happy outcome!
Please provide the 'Thomas' contact information so that I can update our Henry Contacts list. Thanks.
http://henryrifleforums.com/viewtopic.php?f=5&t=5127

Got a very quick reply from Thomas and a new part is being shipped. That's great customer service!

[AMraider]

The part arrived early last week and I now have it installed. Everything looks good and I hope to take it out sometime this week to run some rounds through it.

Thomas Kotz = Tom@HenryUSA.com

[JEBar]

looking forward to your report

[Mags]

.
Waiting to read how that goes! Thanks for the contact. List has been updated.

The part arrived early last week and I now have it installed. Everything looks good and I hope to take it out sometime this week to run some rounds through it.

Thomas Kotz = Tom@HenryUSA.com

[AMraider]

A little late in reporting back but I did get it reassembled. It went together pretty easy. I have had it to the range a couple of times and it functions just like it should. I will say that this rifle is very finicky about how fast and firm that you work the lever. If you do it with just the right amount of speed and force it runs very smoothly. If you're a little slow or too fast or too firm or too soft then she jams and you have to fish the round out. But aside from that I am happy and the accuracy is better than my capabilities out to 50 yards.

[JEBar]

good to hear its working .... don't be surprised if the action's operation improves with time .... please be sure to take a look at our How Many ? thread (link below) and add your rifle to our community's total


http://henryrifleforums.com/viewtopic.p ... 86#p111486

[BigAl52]

Glad its working again for you and hope it continues. I have a couple of Henrys that are also a little finicky when run. Are you running reloads or factory ammo.

[Mags]

go to read you got it back together and shooting. I think like others have said that it will get better with more break-in.