First Time Contact With RCBS

Mistered · Post by **Mistered** » Mon Jun 10, 2019 11:36 pm

Well, in over 43 + years of reloading I emailed RCBS Customer Service for the first time about a problem - my 9mm carbide resizing die has developed 'striations' in the carbide sleeve and I can see (with a lupe) what looks like cracking in the sleeve.
I noticed this recently when the resized cases had striations all around the circumference of the brass.
This die is from 1977 so I hardly expect anything such as a replacement and I asked if they would sell me one at a discount as opposed to retail.
I'll report on what they say!

Post by **clovishound** » Tue Jun 11, 2019 1:29 am

I bought one set of RCBS dies. Could not get proper neck tension or crimping pressure to keep the bullet from setting back. I called RCBS. The tech had me go through the same procedures in the instructions. I had already done this at least 4 or 5 times. Still no joy. The only solution offered was for me to mail the die set to them for inspection/repair/replacement. It was much cheaper for me to just pick up a Lee collet style crimp die. I had borrowed one from a friend, so I knew this solution worked.

He did not seem terribly interested in making me happy with my purchase. I stick to Lee dies these days.

Hope you have better luck.

Post by **Vaquero** » Tue Jun 11, 2019 8:31 am

I broke the pin in my universal decapping die a few months back.
I called them up to see about ordering one.
After a few minutes of discussing, figuring out which of the two models i had.
He said I get it right out to you, and it was no cost, even though I said it was most likely my own fault.
All I needed was one of the small pins, he sent the whole shaft and a half a dozen pins.

Hope you have a similar experience.

RP

Post by **ESquared** » Tue Jun 11, 2019 11:39 am

Sounds like it will be great test of whatever their notion of a "lifetime warranty" is, huh? Is there such a thing in the reloading dies world?

Look forward to hearing how this turns out, so keep us posted, Ed!

Post by **BrokenolMarine** » Tue Jun 11, 2019 7:52 pm

ESquared wrote: ↑
Tue Jun 11, 2019 11:39 am
Sounds like it will be great test of whatever their notion of a "lifetime warranty" is, huh? Is there such a thing in the reloading dies world?

Look forward to hearing how this turns out, so keep us posted, Ed!

Dillon...
I have used a blue press for years...

Mistered · Post by **Mistered** » Tue Jun 11, 2019 8:32 pm

Well RCBS has my vote! Response from them:

Return the die for replacement to the address below the signature line. Thanks for contacting RCBS.

Best Regards,

Dora Paul
RCBS – Weaver -Champion Target
Technical Service
605 Oro Dam Blvd East
Oroville, CA 95965
530 538 2623
800 533 5000

Post by **JEBar** » Tue Jun 11, 2019 8:43 pm

we've used RCBS dies, press, and other items since the mid '60's .... during that time, I've contacted them a few times and without exception have found their service after the sale to be outstanding

Post by **bdbrown66** » Tue Jun 11, 2019 9:11 pm

Same here. The few times I've had to contact them, the service has always been great.

Post by **BrokenolMarine** » Wed Jun 12, 2019 7:10 am

Glad to see they stood behind the product. I suspected they would. Small cost to pay for the amount of good will it generates, especially in today's social media society.

Post by **ESquared** » Wed Jun 12, 2019 8:16 am

Great to hear! Thanks for the update!

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First Time Contact With RCBS

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