Issues with Henry Customer Service

[Rifletom]

More agreeing here.

[Hatchdog]

So far I haven’t had the opportunity to use Henry’s customer service but it’s nice to have confidence should the need ever come up!

[brm4450]

I completely agree, I’ve used it twice and was completely amazed at the speed of which they sent the UPS label and fixed the problem and returned it.

[Johwar]

New Guy with new H001. When registering my rifle, I asked it they offered a military discount on parts/stuff. They replied that they did not but sent me a Henry rifle case free. Now that’s a company that will always get my business and referrals.

[GFK]

New Guy with new H001. When registering my rifle, I asked it they offered a military discount on parts/stuff. They replied that they did not but sent me a Henry rifle case free. Now that’s a company that will always get my business and referrals.

Welcome, and that is nice. I was not aware of registering firearms though. Then, it been a few years since I purchased a Henry.

[Ruger1300]

My replacement rifle arrived a week or so ago covered in a gritty white powder that cause me to break out in hives. I cleaned the rifle several times and noticed that when they swapped the rear sight they never put dummy screws in the holes and they were jammed with this powder. I understand that these are minor issues but after all the emails and the president of the company telling you to replace the rifle you think it would have arrived flawless. I may buy another Henry in the future but the mystique has worn off for me. Glad to hear you guys have had good experiences but mine has been a PITA.

[JEBar]

have you had a chance to see how it performs

[Ruger1300]

No, it has been raining like crazy here.

[BigAl52]

My replacement rifle arrived a week or so ago covered in a gritty white powder that cause me to break out in hives. I cleaned the rifle several times and noticed that when they swapped the rear sight they never put dummy screws in the holes and they were jammed with this powder. I understand that these are minor issues but after all the emails and the president of the company telling you to replace the rifle you think it would have arrived flawless. I may buy another Henry in the future but the mystique has worn off for me. Glad to hear you guys have had good experiences but mine has been a PITA.

I know you shouldnt need to do this but I would have taken pictures and sent them right back to Henry via Anthony. Or at least made a phone call to customer service.

[ol'pole]

My experience with Henry cs and HWS was/is horrible !! Asked CS about front sight height & I got 4 wrong answers from 4 different CS people, 5th person finally did 2 min worth of research and gave me the correct answer. Last week I sent my rifle to henry, it was trying to feed 2 cartridges at once and the handle wouldn't stay locked when fired, Got the rifle back Tuesday, tried to run some dummy rounds thru it, What crappy work, it jammed on the second cartridge !! Great HWS, I know the tech didn't cycle the rifle with dummy rounds or tried to test fire it . Tuesday night another em to hws. Wednesday morn back to UPS and ship rifle. The cs rep said that they have "engineers" on standby to find what the problem is??? Told cs that I would like my rifle back in proper working order by Thurs. the 29th, the kids and grankids are coming in and we planned some range time on Fri. Will put money on the fact that Henry won't have my rifle here in time but we will see.

I wonder when Ruger will have the Marlin line making and shipping firearms