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Big boy 45 colt headed back to henry
Posted: Thu Feb 02, 2017 8:10 am
by Smoke4320
Well my new Big Boy 45 colt is headed back to Henry.
In about 30 rds total I have had to take the gun apart twice to get a cartridge freed from UNDER the cartridge lifter
Emailed Henry my problem. Within 2 hrs they sent me a return label
So now the wait begins.
Guess I get to see for myself how good their warranty service is
No mad at all ...any mechanical item can fail
It's how they handle it that counts
Re: Big boy 45 colt headed back to henry
Posted: Thu Feb 02, 2017 9:01 am
by RanchRoper
I think they'll look after you.
Re: Big boy 45 colt headed back to henry
Posted: Thu Feb 02, 2017 9:58 am
by Les
+1
Re: Big boy 45 colt headed back to henry
Posted: Thu Feb 02, 2017 10:20 am
by JEBar
Smoke4320 wrote:Emailed Henry my problem. Within 2 hrs they sent me a return label
I believe you find the quick response from Henry that you've already received is what you can expect in resolving the issue .... please keep us informed
Re: Big boy 45 colt headed back to henry
Posted: Thu Feb 02, 2017 10:58 am
by RanchRoper
Once they fix it I'm sure it will work like my 45C...flawless.
Re: Big boy 45 colt headed back to henry
Posted: Thu Feb 02, 2017 7:39 pm
by ditto1958
They will fix it asap. We will be interested to hear from you about what they say went wrong. Henry actions are very similar to a Marlin 336. Getting a cartridge caught under the lifter is sort of common with Marlins. I've never had it happen twice in a short time, though.
Re: Big boy 45 colt headed back to henry
Posted: Mon Feb 13, 2017 2:51 pm
by Smoke4320
Just got an email my Henry 45LC will be back tomorrow Afternoon .. 8 days total including 4 days Shipping (2 days each way)
They paid for the total freight and turned it around in 4 shop days including the weekend .. so really 2 SHOP DAYS..
I would say that's great service ..As long as it works correctly when received
Re: Big boy 45 colt headed back to henry
Posted: Mon Feb 13, 2017 3:01 pm
by jstanfield103
Great News.
Re: Big boy 45 colt headed back to henry
Posted: Mon Feb 13, 2017 3:03 pm
by JEBar
sounds like typical Henry customer support/service .... looking forward to your use reports
Re: Big boy 45 colt headed back to henry
Posted: Tue Feb 14, 2017 6:39 am
by Steve51
I've only had to send one Henry rifle back and it had to go back twice. Each time it was two weeks or less from the day I sent it.
I was very happy with the Henry CS. Even had a communication from Mr. Imperato concerning my problem and he sent me some Henry gifts (hat, two camp mugs, & a metal sign)
I had a recall on my Remington 887. The bolt had to be replaced with a new design bolt. It was over 2 months before I got it back.
Was not impressed with Remington CS.
Re: Big boy 45 colt headed back to henry
Posted: Tue Feb 14, 2017 2:23 pm
by Smoke4320
Rifle arrived.. Repair ticket says replaced the bolt
Loaded the 5 rds, fed and shot fine
repeated process and so far it looks good
Hopefully Sunday I can ring it out with 30 or so rds and see if issue rears its head again
Re: Big boy 45 colt headed back to henry
Posted: Tue Feb 14, 2017 2:33 pm
by JEBar
looking forward to your reports
Re: Big boy 45 colt headed back to henry
Posted: Wed Feb 15, 2017 5:51 pm
by ditto1958
Sounds good so far.
Re: Big boy 45 colt headed back to henry
Posted: Mon Mar 13, 2017 8:00 am
by CaliforniaMike
I am curious as to when the gun malfunctioned? Was it during normal operation or reloading?