Long Ranger problems repaired: Customer Service & rifle report
Posted: Wed Dec 21, 2016 1:49 pm
A Henry Long Ranger followed me home late November. I tried to frighten it away...but it followed me like a hungry, stray animal.
What can I say? I was intrigued by the sleek design of the Henry Long Ranger. I'm a .308W bolt guy from way back...probably own 8 or more of them so it was time to go lever gun. The Henry Long Ranger fit the bill.
After scoping it out, I hurried to my 100-meter range to sight it in. The bore sight put me on the paper on my first shot at 25 yards. Two shots later I was printing low and to the right at 100. As I was sighting in after each shot, I noticed my spent cartridges weren't extracting and kicking out- but I attributed that to being on the bench rest. So I shot my final 3 shot grouping with single rounds. The groups were not exceptionally close- but I've yet to work with any other loads yet. I would have hunted with the rifle that day.
It was then I decided it was time to stand and fire rapidly cycling through four rounds. After the first shot, I quickly worked the lever and that is where my troubles began. Apparently, a gear sheared during the process leaving my bolt rearward with no purchase of the gears to send it back into the chamber. Was I disappointed? Sure I was! But my rifle had shot well and I am not one to give up that easily.
I left the range and made a call to my local gun shop and they said to STOP what I was doing and bring my Henry back in its original box. I did just that and also sent an email to Mr. Anthony Imperatore telling him of my situation. It didn't take long to hear back from Henry! Just like he promises, Mr. Imperatore stands behind his rifles- mine would be no different.
I impressed upon him that I was a "hunter" and not a "collector" of firearms, and it was nearing the end of my big game season. All points were taken..and not lightly. Not a day or two later, I received an email stating that I had some gear coming at no charge from the Henry Pride Store. This gesture of goodwill sutured up my wounds nicely and gave me a warm fuzzy feeling. No manufacturer of anything I've ever owned has done such a thing! It was great! My local gun shop was floored by my treatment.
After that, it was let the waiting game begin. I played email tag with one of his customer service reps and they were nothing short of fabulous answering my questions and keeping me abreast of my rifles status. It did take two weeks to get it back- but I can report it is now functioning as it should and feels just as slick as it looked the first time I saw it. The Made in America and backed by a stand-up owner really means something to me...and I wanted to pass the good karma along.
If you are thinking about a Henry I can unequivocally say GO FOR IT!! It tested my patience but was well worth learning about Henry's invaluable customer service and warranty work! I will have future range reports hopefully with photos for posterity...maybe even a nice buck underneath my Henry!
What can I say? I was intrigued by the sleek design of the Henry Long Ranger. I'm a .308W bolt guy from way back...probably own 8 or more of them so it was time to go lever gun. The Henry Long Ranger fit the bill.
After scoping it out, I hurried to my 100-meter range to sight it in. The bore sight put me on the paper on my first shot at 25 yards. Two shots later I was printing low and to the right at 100. As I was sighting in after each shot, I noticed my spent cartridges weren't extracting and kicking out- but I attributed that to being on the bench rest. So I shot my final 3 shot grouping with single rounds. The groups were not exceptionally close- but I've yet to work with any other loads yet. I would have hunted with the rifle that day.
It was then I decided it was time to stand and fire rapidly cycling through four rounds. After the first shot, I quickly worked the lever and that is where my troubles began. Apparently, a gear sheared during the process leaving my bolt rearward with no purchase of the gears to send it back into the chamber. Was I disappointed? Sure I was! But my rifle had shot well and I am not one to give up that easily.
I left the range and made a call to my local gun shop and they said to STOP what I was doing and bring my Henry back in its original box. I did just that and also sent an email to Mr. Anthony Imperatore telling him of my situation. It didn't take long to hear back from Henry! Just like he promises, Mr. Imperatore stands behind his rifles- mine would be no different.
I impressed upon him that I was a "hunter" and not a "collector" of firearms, and it was nearing the end of my big game season. All points were taken..and not lightly. Not a day or two later, I received an email stating that I had some gear coming at no charge from the Henry Pride Store. This gesture of goodwill sutured up my wounds nicely and gave me a warm fuzzy feeling. No manufacturer of anything I've ever owned has done such a thing! It was great! My local gun shop was floored by my treatment.
After that, it was let the waiting game begin. I played email tag with one of his customer service reps and they were nothing short of fabulous answering my questions and keeping me abreast of my rifles status. It did take two weeks to get it back- but I can report it is now functioning as it should and feels just as slick as it looked the first time I saw it. The Made in America and backed by a stand-up owner really means something to me...and I wanted to pass the good karma along.
If you are thinking about a Henry I can unequivocally say GO FOR IT!! It tested my patience but was well worth learning about Henry's invaluable customer service and warranty work! I will have future range reports hopefully with photos for posterity...maybe even a nice buck underneath my Henry!