Hi folks, first post, sorry but .357 HO12GMR misfires 100%

[Steve51]

So sorry to hear about the issue with your new rifle.
I also had an issue with my .45-70 years ago. I also had to send it back but the good news was, I had it back within 10 days with a new barrel and mag tube. Henry also replaced my buttstock which had a ding in it of my doing.
I hope like many on this forum, you will find Henry customer service to be some of the best out there.
Years ago I had a re-call on one of my Remington shotguns. I had to send it to Remington and I never got it back for 6 months.

You will notice that these Henry .357's have practically no felt recoil.

[JEBar]

first, welcome to our community, delighted to have you join us .... hate to hear of the problem with your 357.... as others have noted, Henry will make it right .... please keep us updated .... be sure to follow the link below to where you may add your rifle to our forum's total

viewtopic.php?f=5&t=2019&p=235048#p235048

[Richd]

Wanted to update, Henry sent the label via email on Monday! It went to junk folder, cleared it up by calling them today. I’m feeling better now about them wanted to clear the air. Will keep you all posted.

Rich

[Centaur]

Henry will make it right. My dealings with their customer service has been very positive.

[The Wiz]

Welcome! Had to send my .357 back when I first got it. Was not a happy camper.

[FormerParatrooper]

Let us know how it goes. I have that same Henry, I did not have any problems with it.

[Richd]

UPS link says it will arrive at Henry next Wednesday. When you folks have sent your rifles back, did they provide you an explanation of what was wrong? I’ve had S&W just fix a gun and return it with no explanation. Hopefully Henry is better.

[leverjc]

With the many times I have sent a Henry back they have just told me what they replaced not what was wrong with it. UPS is getting slow. Henry used to get it in one or two days. One time I received my rifle back 5 days after sending it.

[Richd]

> With the many times I have sent a Henry back …

Lol, that’s not encouraging to me! I hope this gun doesn’t get me on a first name basis with customer service like I was with Keltec and now defunct MSAR years ago. Very nice folks too, tho I turned down thanksgiving and Christmas dinner invites from them as we got to know each other . Many years ago I worked for a large computer corporation (DEC)and the product I was responsible for developing had an issue we didn’t catch. Me and my lead engineer flew out to one of our biggest customers (Reuters) to fix it and apologize profusely . The VP was happy and satisfied and said I like both you guys but I never want to see you again! Message received. The best customer service is the one not needed…. Maytag repair man if you will….

[Richd]

Just a quick update, per UPS the rifle arrived at Henry last Wednesday. I called on Friday, the lady said 7-10 business days for them to get to it.