A part just broke on my BBSC 357

[ESquared]

If it were me, I'd make sure and mention those previous issues with this particular rifle. Seems like "3 strikes and your out" rule might apply and they'll think about replacing it outright. Worth a shot (so to speak)!

[ESquared]

If it were me, I'd make sure and mention those previous issues with this particular rifle. Seems like "3 strikes and your out" rule might apply and they'll think about replacing it outright. Worth a shot (so to speak)!

[GunnyGene]

Deano, on a personal note, I have the same BBSC as you, except in .41 mag, that I bought last fall specifically because of Henry's reputation. I could have easily gone with a different brand if not for that. So far, I haven't had any of the problems that have been noted by others - including yours. I hope I never do, but things like this make me question my choice of a Henry.

[deano5150]

If it were me, I'd make sure and mention those previous issues with this particular rifle. Seems like "3 strikes and your out" rule might apply and they'll think about replacing it outright. Worth a shot (so to speak)!

I don’t think I want to replace it because the fore stock that so many have had issues with is NOT loose. Maybe that’s a crazy reason but I don’t want to gamble.

[deano5150]

Deano, on a personal note, I have the same BBSC as you, except in .41 mag, that I bought last fall specifically because of Henry's reputation. I could have easily gone with a different brand if not for that. So far, I haven't had any of the problems that have been noted by others - including yours. I hope I never do, but things like this make me question my choice of a Henry.

I understand completely. I chose not to buy a Marlin because I thought Henry’s were higher quality and have stellar customer service. I still believe that about the customer service but I’m beginning to question quality. At least with their Rice Lake rifles. The other two I own were made in Bayonne and I’ve had no problems with them after 4500 rounds through my Golden Boy 22LR and 550 rounds through my BBB 357. I’ve just put 365 rounds through the BBSC 357. LOVE that little rifle! I just want it to be reliable and last several generations.

Correct me if I’m wrong but it seems to me that most of the problems forum members are having are with the steel rifles from Rice Lake.

[Mistered]

I understand completely. I chose not to buy a Marlin because I thought Henry’s were higher quality and have stellar customer service.

I believe Henry to be of relatively high quality with regard to the obvious need to 'economize' on certain parts to maintain a price point.

From everything I read I have no reason to question the customer service as it seems MOST who need it have had a better than average experience.

My Bayonne BBB .357 has been flawless with EXCELLENT fit and finish. Other than a couple minor issues when new it has run flawlessly and is very accurate.

I will say however I firmly believe Henry is spread far too thin in too many areas and this is what is contributing to some of the quality issues being experienced.

Henry simply does not have the 'time in grade' historically, as say the 'higher profile' names in rifles and should therefore take heed and realize this and maybe reduce their lines to concentrate on what they consider their 'target market demographic' to be.

It took Winchester nearly a 100 years to reach where Henry seems to be now with regard to quality and when they finally seemed to be turning around the market changed and that was the 'Swan Song' for Winchester - as far as it being a domestically, U.S. made rifle.

I wish everyone could examine my 1899 Mod 94 Winchester, operate the action and examine the fit and finish. Most would be very impressed.

[GunnyGene]

Deano, on a personal note, I have the same BBSC as you, except in .41 mag, that I bought last fall specifically because of Henry's reputation. I could have easily gone with a different brand if not for that. So far, I haven't had any of the problems that have been noted by others - including yours. I hope I never do, but things like this make me question my choice of a Henry.

I understand completely. I chose not to buy a Marlin because I thought Henry’s were higher quality and have stellar customer service. I still believe that about the customer service but I’m beginning to question quality. At least with their Rice Lake rifles. The other two I own were made in Bayonne and I’ve had no problems with them after 4500 rounds through my Golden Boy 22LR and 550 rounds through my BBB 357. I’ve just put 365 rounds through the BBSC 357. LOVE that little rifle! I just want it to be reliable and last several generations.

Correct me if I’m wrong but it seems to me that most of the problems forum members are having are with the steel rifles from Rice Lake.

Mine is from Rice Lake, but I can't speak to any QA differences between the plants. There may be some, but if there is then Anthony needs to straighten it out - like right now. Face to face with the plant GM and his team. I've seen GM's and other executives get fired on the spot for stuff like this. A company's reputation is their most valuable asset bar none. You lose that, you might as well slam the doors and send everyone home.

Fixing product after the fact with great "customer service" is not a solution for poor business or production processes. It's just a bandaid, and it costs the company money, besides customers loosing confidence in the product.

[GFK]

If it is the locking bolt, which I am inclined to agree, I might would want Henry to replace it. Yes, it is a simple part. But, it carries a lot of responsibility. The way people are suing nowadays, I would be concern about shifting of responsibility. The issue with Remington and their Bushmaster comes to mind.

[JEBar]

I think its more than a good bit of a stretch to jump from a confirmed report of a part breaking that no one here has ever seen break before to the assertion that Henry has systemic quality control, design and/or manufacturing issues .... I couldn't agree more that in a perfect world its best for every item a company produces to be perfect and last for several generations .... right off, I can't think of any company producing large quantities of any simple or complex products that ever has met that standard .... Henry has a proven history of making changes in design when proven necessary .... further, they have proven they will recall and retrofit all rifles returned to them .... the fact is, they mass produce a quality product at a reasonable price and support it with high quality service after the sale .... in my book, that's about as good as it gets

[CT_Shooter]

.... the fact is, they mass produce a quality product at a reasonable price and support it with high quality service after the sale .... in my book, that's about as good as it gets

I've got that same chapter in my book!

[GunnyGene]

I think its more than a good bit of a stretch to jump from a confirmed report of a part breaking that no one here has ever seen break before to the assertion that Henry has systemic quality control, design and/or manufacturing issues .... I couldn't agree more that in a perfect world its best for every item a company produces to be perfect and last for several generations .... right off, I can't think of any company producing large quantities of any simple or complex products that ever has met that standard .... Henry has a proven history of making changes in design when proven necessary .... further, they have proven they will recall and retrofit all rifles returned to them .... the fact is, they mass produce a quality product at a reasonable price and support it with high quality service after the sale .... in my book, that's about as good as it gets

I did not "assert" there was a problem. I said IF (there was a "systemic" issue), it needed to be addressed. Please don't read anything into what I said. And I'm well aware of Quality Assurance/Process Control as a field of expertise. I was (once upon a time) Chairman of the Puget Sound Chapter of the American Society for Quality, and Senior Quality Engineer (ASQ Certified) for Boeing Commercial Aircraft.

[BigAl52]

I have a BBB from NJ and its been there twice for repair. Last time they replaced the entire insides. I also have some Rice Lake guns that I havent had any trouble with. I own Marlins to. One should have never left the factory it was so poorly put together. I have a Jeep a Dodge,Ford and a Pontiac. Fords been in for warranty work twice. Jeep needs to go in now for a recall. Ive got a Montana fifth wheel that left the factory with 7K axles and 6K rims. Things just happen. Perhaps the metal in the part that let go was no good. I read and followed a thread for many pages on another forum of one fella sending his Marlin 45-70 in a half dozen times and finally ended up with his money back.

[RanchRoper]

Agreed, it is unfortunate but HRA will take care of it. Mechanical stuff happens. That's probably the scariest thing for me about reloading; if the press doesn't work like it's supposed to...I am not the guy to fix it!

[Mags]

.
I also have a Q&R background. So I have a different take on this that I have shared before. Taken altogether, the problems we've seen shared here (not just this broken part) are indicative of outgoing quality problems. In any outgoing quality statistical sampling model used, what has been shared in this forum very likely represents the 'tip if the iceberg' in number of excursions as not all Henry owners are members here. I share MisterEd's opinion "Henry is spread far too thin in too many areas and this is what is contributing to some of the quality issues being experienced.". We all (or most all) recognize Henry also has "Best in Class" warranty and customer support. Unfortunately, we have seen some of our members give up and get a full refund and use the refund to buy something not-Henry. That spreading might turn into a long term problem for Henry. Let's hope not, I love mine and want another 1 or 2 or more!

I think its more than a good bit of a stretch to jump from a confirmed report of a part breaking that no one here has ever seen break before to the assertion that Henry has systemic quality control, design and/or manufacturing issues .... I couldn't agree more that in a perfect world its best for every item a company produces to be perfect and last for several generations .... right off, I can't think of any company producing large quantities of any simple or complex products that ever has met that standard .... Henry has a proven history of making changes in design when proven necessary .... further, they have proven they will recall and retrofit all rifles returned to them .... the fact is, they mass produce a quality product at a reasonable price and support it with high quality service after the sale .... in my book, that's about as good as it gets

I did not "assert" there was a problem. I said IF (there was a "systemic" issue), it needed to be addressed. Please don't read anything into what I said. And I'm well aware of Quality Assurance/Process Control as a field of expertise. I was (once upon a time) Chairman of the Puget Sound Chapter of the American Society for Quality, and Senior Quality Engineer (ASQ Certified) for Boeing Commercial Aircraft.

[GunnyGene]

.
I also have a Q&R background. So I have a different take on this that I have shared before. Taken altogether, the problems we've seen shared here (not just this broken part) are indicative of outgoing quality problems. In any outgoing quality statistical sampling model used, what has been shared in this forum very likely represents the 'tip if the iceberg' in number of excursions as not all Henry owners are members here. I share MisterEd's opinion "Henry is spread far too thin in too many areas and this is what is contributing to some of the quality issues being experienced.". We all (or most all) recognize Henry also has "Best in Class" warranty and customer support. Unfortunately, we have seen some of our members give up and get a full refund and use the refund to buy something not-Henry. That spreading might turn into a long term problem for Henry. Let's hope not, I love mine and want another 1 or 2 or more!

I think its more than a good bit of a stretch to jump from a confirmed report of a part breaking that no one here has ever seen break before to the assertion that Henry has systemic quality control, design and/or manufacturing issues .... I couldn't agree more that in a perfect world its best for every item a company produces to be perfect and last for several generations .... right off, I can't think of any company producing large quantities of any simple or complex products that ever has met that standard .... Henry has a proven history of making changes in design when proven necessary .... further, they have proven they will recall and retrofit all rifles returned to them .... the fact is, they mass produce a quality product at a reasonable price and support it with high quality service after the sale .... in my book, that's about as good as it gets

I did not "assert" there was a problem. I said IF (there was a "systemic" issue), it needed to be addressed. Please don't read anything into what I said. And I'm well aware of Quality Assurance/Process Control as a field of expertise. I was (once upon a time) Chairman of the Puget Sound Chapter of the American Society for Quality, and Senior Quality Engineer (ASQ Certified) for Boeing Commercial Aircraft.

You're exactly right. My point was if - stress if - there is a issue, Henry cannot allow it to fester. It won't fix itself. Management needs to investigate and if there is a problem, get on top of it before it gets out of control. Too often, I've seen management ignore a problem that could have been taken care of easily in it's early stages. An example is the supplier problem I mentioned up thread, but there were others.

[Mags]

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Precisely. There was an article written a long time ago that analyzed the cost of quality issues based on who found them. Those experienced by the end user customers are the most expensive to mitigate.

...You're exactly right. My point was if - stress if - there is a issue, Henry cannot allow it to fester. It won't fix itself. Management needs to investigate and if there is a problem, get on top of it before it gets out of control. Too often, I've seen management ignore a problem that could have been taken care of easily in it's early stages. An example is the supplier problem I mentioned up thread, but there were others.

[GFK]

I will venture to state that a lot of companies have issues with their parts and products. The good part about Henry, it has a lifetime guarantee. So, if a customer is not satisfied with a product, it will attempt to address the issue for life. Not many companies will do that nowadays. I guess it is like an issuance policy. One does not want to use it; but, it does come in handy when required. The best part, the shooting can continue!

[RanchRoper]

It's like anything else; after the 1st one is sold, product support sells the next one.

[Mags]

.
absolutely correct for now. but can eventually catch up to a company as too costly after the fact. at some point folks get fed up and return their purchase for a refund regardless of the best warranty and customer support.

I will venture to state that a lot of companies have issues with their parts and products. The good part about Henry, it has a lifetime guarantee. So, if a customer is not satisfied with a product, it will attempt to address the issue for life. Not many companies will do that nowadays. I guess it is like an issuance policy. One does not want to use it; but, it does come in handy when required. The best part, the shooting can continue!

[GunnyGene]

.
Precisely. There was an article written a long time ago that analyzed the cost of quality issues based on who found them. Those experienced by the end user customers are the most expensive to mitigate.

...You're exactly right. My point was if - stress if - there is a issue, Henry cannot allow it to fester. It won't fix itself. Management needs to investigate and if there is a problem, get on top of it before it gets out of control. Too often, I've seen management ignore a problem that could have been taken care of easily in it's early stages. An example is the supplier problem I mentioned up thread, but there were others.

Probably written by Juran or Deming, or one of the other big names back in the 50's or 60's.