Henry Rifle Forums

So recently I was getting my Henry Big Boy 357 out of the case. My 006M model. The case slipped in my hand and I dropped the gun on the butt. It put a dent in the brass butt plate hitting hard on the concrete. Upon further inspection I saw a crack in the stock. So I called up Henry talked to Tia told her what happened and Id like to buy another butt stock. She wasnt having any of that and proceeded to tell me she would send one out free of charge. Cant say enough good about this company. Even when its not there fault they fix it. Thanks Henry for replacing my stock. Maybe some of there workers look at our site

Wow that is great customer service Al !

outstanding indeed ....

That's what sells the next Henry. Nice.

Great to hear!!! Amazing!

I ordered a scope mount on a Monday or Tuesday and had it in my hand by Saturday. Excellent cross country service. Thanks Henry.

Al, I would call that excellent service indeed. Good on Henry!

And yet I couldn't get them to do anything about the trigger plate on my new AW that was almost an 1/8" higher on one side over the other. Told me that was in their tolerance level. With today's computer controlled cnc machines an eyelash too high is not acceptable,oh well. Good luck with the new parts

I hear your frustration, bosleydog, and if it were my rifle, I might feel the same. So, please call CS and tell them that you are not satisfied with your rifle as it is; that you think it should be re-worked and if they don't improve the fit of the components, you would like a refund. You will get one or the other... guaranteed. Let us know how you make out.

bosleydog wrote: ↑

Thu Aug 06, 2020 3:37 pm

And yet I couldn't get them to do anything about the trigger plate on my new AW that was almost an 1/8" higher on one side over the other. Told me that was in their tolerance level. With today's computer controlled cnc machines an eyelash too high is not acceptable,oh well. Good luck with the new parts

Sounds like something is not right there...A whole 1/8 inch off??

from the front where it hits the forearm stock,worse under the receiver side plates and starts to even out as it hits the butt stock area. the other side is flush with everything front to back.Sent them 6 pictures clearly showed the difference. Wouldn't care if both sides were flush or if both sides were high,but they should be the same.. At any rate they are aware of it,so maybe when they are back up to normal production levels I will pursue the matter further. (Both edges are exactly the same and a perfect fit on the new BBX I picked up today,so I know they can do it)

I wouldnt give up an email to Anthony would be my next move.

That is great customer service.

mrmag00 wrote: ↑

Fri Aug 07, 2020 10:24 pm

That is great customer service.

???

Comment was on OP. That they would replace the stock for free no questions asked. It doesn’t get any better than that, as far as customer service goes.