Warranty repair Poll READ DESCRIPTION BEFORE VOTING

[John E Davies]

This poll is for the LATEST REPAIR that you have had done in the last few years, not any older ones, possibly from many years ago. One forum member gets to fill out the poll one time only. For those of you who have had a gun repaired, please indicate:

Type: Rimfire or Centerfire. ANSWER ONLY ONE CHOICE

Number of calendar days (approximately) it took to complete the repair AFTER the gun was received by Henry. (Do not include any UPS transit times since these are wildly variable!): 1-3 days, 4-10 days, more than 10 days. ANSWER ONLY ONE CHOICE

Satisfied/ Dissatisfied: ANSWER ONLY ONE CHOICE

I hope we can gather some useful info in one place. Polls are really tricky to set up. When there are multiple answers possible, the percentages get skewed badly compared to a poll where you can only answer one question. It is more useful to just compare the number of responses....

Feel free to add details or comments below. And if you hate polls, say so below and don't bother voting

Thanks for participating!

Edit: you do not have to vote to see the results.

John E Davies
Spokane WA

[Shakey Jake]

Can't vote whether I'm satisfied or not as it was just shipped back today. I'll let you know after I take it to the range......which may be after all this covid-19 affair is over.
Jake

[Greyhawk]

Had 2 rifles repaired by Henry.. I was fully satisfied.. No gifts though!?! Some of you guys got some Henry loot?

[Mags]

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Nope. But I have had swag offered as an outcome from emailed questions. I haven't accepted any of it.

Had 2 rifles repaired by Henry.. I was fully satisfied.. No gifts though!?! Some of you guys got some Henry loot?

[Vaquero]

Had 2 rifles repaired by Henry.. I was fully satisfied.. No gifts though!?! Some of you guys got some Henry loot?

I did receive a free scope mount for the BBS a few years back.
Called one morning asking about them and which one I needed.
Must of been the lucky caller for the day.
As she asked for my address and says I'll have one sent right out.
Asked what do I owe you, she said nothing.

RP

[Vaquero]

Got an e-mail yesterday saying the warranty department would be closed for a while.


RP

[Mags]

HenryUSA and Parts Store Website notifications.

ATTENTION:

At this time, our Warranty Repair department and Henry Pride store are temporarily closed.
Our Customer Service staff is working remotely and will be happy to assist you through email.

To reach Customer Service please use our Contact Form or call 866-200-2354 and leave a message, which must include an email address.
We apologize for any inconvenience.

Out of an abundance of caution for the health of our employees and their families, we are temporarily closing our Henry Pride customer service office. For the fastest service, please use our Contact Form and we will be happy to assist you through email as our staff works remotely.

We will continue shipping orders, but some delays in processing can be expected. We apologize for any inconvenience.

[John E Davies]

No worries, repairs are still happening. My BBX .44Mag has just been shipped back to me, after a TWO day turnaround. Which considering the virus stuff going on, is pretty amazing. I hope they fixed it.... I would hate to find a note in the box saying, “Hold onto it for a while until we all get better.... then send it back.”

John Davies
Spokane WA

[Vaquero]

It'll be fixed.

RP

[Steve51]

I have 6 Henry rifles. Only had a problem with 1 of them. It took several weeks as Henry re-engineered the way the inner magazine tube was fastened. The rifle was one of the first 4000 manufactured in that caliber.

[Redthies]

I have had swag offered as an outcome from emailed questions. I haven't accepted any of it.

You’re missing out Mags! The 3 pound coffee mug is a weapon on its own!

I haven’t had to send anything back, but they’ve been amazing at sending me replacement parts as I’ve needed them.

[Mags]

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I'm sure it is. How do you lift it and aim it when it's loaded? Thanks for the encouragement, but my days of collecting specialty mugs, hats, etc are done. I had cupboards and closets nearly full of the stuff. One day I was looking through it all, decided enough was enough and got rid of the whole lot. Henry has been amazingly generous with me for parts as well. I've written about these in other topics.

I have had swag offered as an outcome from emailed questions. I haven't accepted any of it.

You’re missing out Mags! The 3 pound coffee mug is a weapon on its own!

I haven’t had to send anything back, but they’ve been amazing at sending me replacement parts as I’ve needed them.