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Customer Service from Henry
Posted: Tue Aug 27, 2019 1:55 pm
by stevec
What a great company, I had a broken empty shell stuck in the barrel of my H006 44 mag. The gun was purchased back in 2010, and had many rounds through it, then a shell broke inside the barrel at the range a few weeks ago, I brought the gun to my gunsmith, I could not get the shell out, he looked at it and sent it back to Henry for repair. Henry took it replaced the barrel and mag tube tested it and sent it back to the gunsmith and me in about a weeks time. The gun came back like new and no COST, I could not believe it, a Great company that stands behind their product, I own 5 Henry rifles and I will buy more, Thanks Henry
Re: Customer Service from Henry
Posted: Tue Aug 27, 2019 2:20 pm
by CT_Shooter
Thanks for sharing that with us. HRA... the best in the business, bar none.
stevec wrote: ↑Tue Aug 27, 2019 1:55 pm
...a Great company that stands behind their product, I own 5 Henry rifles and I will buy more, Thanks Henry
Re: Customer Service from Henry
Posted: Tue Aug 27, 2019 2:22 pm
by JEBar
such stories come as no surprise but are always good to hear ..
Re: Customer Service from Henry
Posted: Tue Aug 27, 2019 4:13 pm
by BigAl52
Great news and like Jim says not surprised to hear about it. Thanks for sharing your story. Things like this that happen make you want to support them anyway you can.
Re: Customer Service from Henry
Posted: Tue Aug 27, 2019 4:40 pm
by markiver54
As was said, not surprised either, but still great to hear. I hope everyone with these kind of experiences will share their stories...go HRA!
Re: Customer Service from Henry
Posted: Tue Aug 27, 2019 6:17 pm
by RanchRoper
Glad you got it fixed up.
Re: Customer Service from Henry
Posted: Tue Aug 27, 2019 6:26 pm
by markiver54
RanchRoper wrote: ↑Tue Aug 27, 2019 6:17 pm
Glad you got it fixed up.
There's that great pic!...now keep that avatar at least for a while RR! JK, all your avatars are cool!
Re: Customer Service from Henry
Posted: Tue Aug 27, 2019 6:32 pm
by RanchRoper
Haha....will leave Badger up until winter likely...last days of summer greenery.
Re: Customer Service from Henry
Posted: Tue Aug 27, 2019 6:35 pm
by markiver54
RanchRoper wrote: ↑Tue Aug 27, 2019 6:32 pm
Haha....will leave Badger up until winter likely...last days of summer greenery.
You too my friend!
You adorn him well!
Re: Customer Service from Henry
Posted: Tue Aug 27, 2019 9:17 pm
by Mistered
I had a broken empty shell stuck in the barrel
Kind of wondering what you mean by this.
Did the case head separate leaving the remainder of the case in the CHAMBER?
How did the case 'break' exactly and where did it end up?
Re: Customer Service from Henry
Posted: Wed Aug 28, 2019 5:54 pm
by stevec
Mistered wrote: ↑Tue Aug 27, 2019 9:17 pm
I had a broken empty shell stuck in the barrel
Kind of wondering what you mean by this.
Did the case head separate leaving the remainder of the case in the CHAMBER?
How did the case 'break' exactly and where did it end up?
[/quote
I most always shoot with a clean gun, that day it was clean, at the 5th or 6th shot I ejected the shell and tried to load the next round, it would not load and I did not try to force it, I ejected that loaded round and when I bent down to pick it up I noticed the back end of the previous shell. About a quarter of the shell ejected, I unloaded the gun , went inside and took a flashlight and looked inside the barrel from the receiver end and there was the rest of the shell. I don't know how it broke, factory loads never fired rounds, maybe they were old I know I had them for a few years, never had a problem like this before, I just wanted to shoot them so I could reload them, hey crap happens, I just glad Henry repaired it
Re: Customer Service from Henry
Posted: Wed Aug 28, 2019 6:06 pm
by Mistered
I noticed the back end of the previous shell.
So you had case head separation
I don't know how long you had this ammo but I would have contacted the manufacturer.
This is not normal for new ammo but they would have most likely wanted the case returned - you don't still have it perchance do you?
Re: Customer Service from Henry
Posted: Thu Aug 29, 2019 5:04 pm
by stevec
Mistered wrote: ↑Wed Aug 28, 2019 6:06 pm
I noticed the back end of the previous shell.
So you had case head separation
I don't know how long you had this ammo but I would have contacted the manufacturer.
This is not normal for new ammo but they would have most likely wanted the case returned - you don't still have it perchance do you?
Nope all gone, shot the rest with my Mares Leg, it was just one of those things
Re: Customer Service from Henry
Posted: Mon Sep 30, 2019 12:04 am
by Joe.45
I love stories like that. It brings a smile to my face just in case someday I need to send one of my 4 babies in to Henry.