Henry Customer Service on my 45-70
Posted: Mon May 16, 2016 9:54 pm
Wanted to put this out there for anyone having an issue with their 45-70 Henry rifle.
I bought my 45-70 mid April of this year. It was new in box and had a manufacture date of mid October of 2015. I took it out to the range and the first 8 rounds I tried to shoot in the gun where very rough, hard to cycle with the lever and jammed. I was very frustrated. The next 8 rounds went a little better but not much. The lever did not feel rock solid when closing it either.
I came home and totally broke down the rifle and cleaned it. The rounds cycled better but that lever would pop open with just a slight tap to the butt stock. If it did a round would almost always get stuck between the tube and the lifter.
I reached out to Henry and they emailed me the UPS shipping label. I shipped the gun out on a Wednesday with a detailed letter of the issues, Henry received it on that Friday, they fixed and shipped my gun back the following Thursday and I had my rifle back the following Monday. That is pretty fast. My last range visit again confirmed just how well this rifle performs and how Henry fixed it right.
They changed the lever, polished the bolt ears and added carrier clearance to the face of the carrier. The rifle cycles so smooth and that new lever locks up rock solid and is not popping loose unless you cycle the lever. The two individuals at Henry where wonderful to deal with.
I would not hesitate to buy another Henry, and I didn't. During the issues with the 45-70 I bought a 30-30 case hardened octagon barrel. It is flawless. I knew Henry would take care of my issues with the 45-70.
I had an issue and the good folks at Henry made sure my rifle was fixed, and fast. I have no worries taking this rifle out for deer or hog now.
Just wanted to share, if you have a problem give them a call.
I bought my 45-70 mid April of this year. It was new in box and had a manufacture date of mid October of 2015. I took it out to the range and the first 8 rounds I tried to shoot in the gun where very rough, hard to cycle with the lever and jammed. I was very frustrated. The next 8 rounds went a little better but not much. The lever did not feel rock solid when closing it either.
I came home and totally broke down the rifle and cleaned it. The rounds cycled better but that lever would pop open with just a slight tap to the butt stock. If it did a round would almost always get stuck between the tube and the lifter.
I reached out to Henry and they emailed me the UPS shipping label. I shipped the gun out on a Wednesday with a detailed letter of the issues, Henry received it on that Friday, they fixed and shipped my gun back the following Thursday and I had my rifle back the following Monday. That is pretty fast. My last range visit again confirmed just how well this rifle performs and how Henry fixed it right.
They changed the lever, polished the bolt ears and added carrier clearance to the face of the carrier. The rifle cycles so smooth and that new lever locks up rock solid and is not popping loose unless you cycle the lever. The two individuals at Henry where wonderful to deal with.
I would not hesitate to buy another Henry, and I didn't. During the issues with the 45-70 I bought a 30-30 case hardened octagon barrel. It is flawless. I knew Henry would take care of my issues with the 45-70.
I had an issue and the good folks at Henry made sure my rifle was fixed, and fast. I have no worries taking this rifle out for deer or hog now.
Just wanted to share, if you have a problem give them a call.