Henry customer service success

[ditto1958]

I know there are lots of folks out there who are tired of hearing raves about how good Henry customer service is. Too bad. I'm here to tell them the stories are true.

I just had yet another A+ experience with them. I somehow lost the O-ring that goes on the end of the inner magazine tube on my H009. A quick call to Henry, and two days later a little envelope with new rings was in my mailbox.

That's the third such experience in have had. None of the issues were Henry's fault. The two other issues were parts I damaged. Both times Henry sent new parts at no charge to me.

I have also called Henry a couple of times with questions about my rifles. Each time I got an immediate answer from the tech who answered. (I tried asking Smith & Wesson a question about the front sight on a gun I used to own and they offered to send me a mailer so I could send the gun in to them ???????).

The kind of service Henry provides earns a lot of loyalty from me.

[RanchRoper]

Yup. The store sells the 1st rifle. The support and customer service sells the next one. Or two, etc.

[RetiredSeabee]

Amen, Preachin to the choir ain't a bad thing.
I love my little Henry and had to send it in once long ago. It was shooting fine but when I broke it down for the first time I discovered the trigger spring was bent. I sent it in and they fixed whatever was causing that and also replaced the bolt. I didn't know there was a problem with the bolt but apparently they did. And turn around was one week.

[ace73]

Yup. The store sells the 1st rifle. The support and customer service sells the next one. Or two, etc.

I second that! Small Game Carbine is on my list!

[Sir Henry]

Yup. The store sells the 1st rifle. The support and customer service sells the next one. Or two, etc.

I second that! Small Game Carbine is on my list!

I'm going to be shooting my SGC in about two hours. Henry customer service is the best.

[daytime dave]

Yup. The store sells the 1st rifle. The support and customer service sells the next one. Or two, etc.

You are absolutely correct sir. Very well said.

[gregtr]

They absolutely have the best customer service, I have emailed them a few times and always got a response in hours. In the same token I own 5 Smith & Wesson firearms and also has good customer service but it always takes 2 days to get back to me. I even get emails from the President Anthony they are top shelf in my book no doubt.

[Deadwood Dutch]

They are one of the best in the business, for sure.

[Vaquero]

Best CS ever
Nuff said!!

[PT7]

You know, Henry Folk, I’ve often wondered what is the “why” behind the stellar CS at Henry RAC. Somebody in the company definitely goes after caring well for their customers. Maybe Dan-at-Henry might share some of his insights about Henry sometime.

Anyway, this thread reminded me of a training retreat I attended in the late nineties when working at a small private college just south of Portland, OR. I was one of three directors in an Enrollment Management group, and our supervisor treated and “retreated” us to a three-day session off-campus for leadership training. Our subject guide was a book written my Max DePree, the son of the founder of Herman Miller, Inc.: Leadership is an Art. Herman Miller, Inc. is considered to be “a brilliantly managed company.” This company also often appeared for many years on Fortune’s list of the most admired U.S. companies. I wonder if Henry RAC has utilized, in their own fashion, some of the Herman Miller approaches to quality leadership?

Today I checked out the current Herman Miller, Inc. web site to see if they have maintained the same focus for their company, which I first read about more than 15 years ago. They do still the same stellar work there. The following three brief statements Herman Miller leadership made about themselves seem to also reflect the CS at Henry RAC. In much the same way, Henry has achieved, and is maintaining, the reputation they are building for their great CS.

Relationships
~~~With each other and with our customers, designers, dealers, suppliers, and contractors. Good relationships are the basis of our networks around the world.

Foundations
~~~The people, stories, and experiences of our past give us a strong foundation for building our future.

Performance
~~~Not a choice. We perform at the highest level of our individual and collective capabilities, every day.


Most of you on this Forum thread have made some really great and more succinct statements about Henry’s CS than my bunch of hooey here. But in my windy manner, I agree with you all 100%. Henry should be at the top of the list!

Almost forgot. Herman Miller, Inc. is a manufacturing company. They make furniture.

I know there are lots of folks out there who are tired of hearing raves about how good Henry customer service is. Too bad. I'm here to tell them the stories are true.

I just had yet another A+ experience with them. I somehow lost the O-ring that goes on the end of the inner magazine tube on my H009. A quick call to Henry, and two days later a little envelope with new rings was in my mailbox.

That's the third such experience in have had. None of the issues were Henry's fault. The two other issues were parts I damaged. Both times Henry sent new parts at no charge to me.

I have also called Henry a couple of times with questions about my rifles. Each time I got an immediate answer from the tech who answered. (I tried asking Smith & Wesson a question about the front sight on a gun I used to own and they offered to send me a mailer so I could send the gun in to them ???????).

The kind of service Henry provides earns a lot of loyalty from me.