Henry Quality?

[ol'pole]

I wrote this

Anthomy,

My name is Steve and Ii bought one of your rifles a model H012GCCC. I had a choice between a Rossi, Marlin and a Henry, I bought a Henry, I guess I wanted to believe all the hype. I should have bought the Rossi and saved myself $400+ with a rifle of the same or better Quality as the Henry that I spent $800+ on.
I found that Henrry firearms KNOWINGLY built and sold defective rifles that wouldn't cycle properly for over 2 years, there is evidence of this online on different forums. In one forum a member said how his rifle wouldn't cycle properly, he sent it into HWS and they took a Dremel and hacked on the lever to remove metal and expand the opening for the carrier plunger. You should see the piss poor job they did, (there are pictures online). Henry knowing this problem existed DID NOTHING TO CORRECT it. WHY ????
I bought a large loop for hunting installed it and went to the range, the new large loop that I paid Henry $50+ for WOULDN'T CYCLE my rifle. After hunting I was told to send it in and I would receive a NEW rifle, I thought 'great they fixed the problem' guess what you didn't. The replacement rifle has the same defect in the action plus this rifle has other problems, it came to me loaded with some kind of blue snot, I think it was grease, had to scrape it out there was so much, as I was reassembling the rifle (after removing the blue goo) without installing the tang screw I pulled the hammer back and the stock moved about 1/8", the tang is .045" below the stock, every picture in your catalog and on your web site shows the tang proud to the stock. Jake (said he was some sort of engineering manager) and Andy W both said that these conditions were ok and that I should accept then. Oh yeh the stock on the replacement rifle was dented coming out of the box, GREAT HENRY QIALITY.
Andy replaced the stock (again) with a new one, I must say some of the prettiest wood I have ever seen, Doesn't fit worth a damn but it's pretty. The gap between the receiver and stock starts at a .012" at the top (tang) and expands to a .030" at the bottom (lever) GREAT QUALITY WORKMANSHIP. This stock wasn't fitted it was slapped on and sent out without being inspected, the fore stock has a .020" gap and doesn't fir the receiver evenly about .035" larger than the receiver.
I wonder if I will ever own a Henry rifle that operates properly and looks as good or better than the ones in your catalog and wed site. I am curious if I will ever hear from you about this.
I doubt it.

Sincerely

Steve
This was the reply

Thank you very much for contacting me. I apologize for the inconvenience, but I am currently unavailable.

My inbox is being monitored by Henry Communications Director, Dan Clayton-Luce, who will respond to your email as soon as possible. Thank you again and be well.

Sincerely,

Anthony Imperato
Founder & CEO
Henry Repeating Arms


Henry – Made in America, or Not Made At All !

Question does anybody think this will get settled to my satisfaction??

[Shakey Jake]

Eventually. I had to send my .327 BBS back there times.
Jake

[Sir Henry]

……….. Question does anybody think this will get settled to my satisfaction??

Yes. No doubt.

[Sir Henry]

Eventually. I had to send my .327 BBS back there times.
Jake

Are you now satisfied?

[Shakey Jake]

Yes. Although it took a while
Jake

[BrokenolMarine]

I've just got two Henry's, but when I bought my first, the problem I had was solved quickly. In fact, handled so efficiently, I bought the second right away.

[Sir Henry]

I've just got two Henry's, but when I bought my first, the problem I had was solved quickly. In fact, handled so efficiently, I bought the second right away.

That’s what happened to me too. I now have 18.

[BrokenolMarine]

I would have added a few more, but... Ammo?

[Sir Henry]

I would have added a few more, but... Ammo?

I bought my first Henry in 2000 when ammo was plentiful. I still have enough to supply Ukrainian.

[BigAl52]

T

[Sir Henry]

T

Can I buy a vowel!

[BigAl52]

I dont know how that got in there

[ol'pole]

……….. Question does anybody think this will get settled to my satisfaction??

Yes. No doubt.

I wonder how many times and how many rifles will go back and forth before Henry steps up and actually corrects the problems ???
my first rifle went back & forth 3 times before they replaced it with a rifle with the same design problem with the feed & ejection, the current rifle has traveled 3 times already.
I might be wrong, but I think that what a company advertises in their catalogs and web site should be the minimum standard not a special made computer enhanced representation of what you really get.

YOU TELL ME

[leverjc]

I sent my BBS in 357 back to Henry 4 times with barrel problems finally they refunded my money and gave me a new rifle. The new rifle has a rough bore with some chatter and what looks like scale. All I really wanted was a good, accurate rifle. I do not believe I am satisfied.

[BigAl52]

I sent my BBS in 357 back to Henry 4 times with barrel problems finally they refunded my money and gave me a new rifle. The new rifle has a rough bore with some chatter and what looks like scale. All I really wanted was a good, accurate rifle. I do not believe I am satisfied.

I agree you should not be doing this time and time again but if you arent satisfied and the rifle is not accurate I would be on them again and again until I was. Just sayin

[leverjc]

This is what my fifth bore on my BBS looks like.

IMG110101-014123F.JPG

[attachment=0]IMG110101-014201F.JPG

[GFK]

That is the issue with mass production, maintaining quality. How does it shoot?

[Travlin]

I think that the Q.C. seeing eye dog was at the vet for a check up when those rifles were made. He was formerly employed at remlin and look what happened to them. That being said I have two rifles from H.R.A. a Big Boy Steel .44 and a pump .22 and they have worked perfectly since day one.I think that someone should be doing some serious a kicking in the factory .

[leverjc]

The whole barrel looks like those pics. The first 20 or so rounds it shoots ok but the more I shoot the worse the accuracy gets. The good news is the misses for last 20 shots at the silhouettes I can blame on the rifle. lol I just can't deal with Henry anymore, I just wish Winchester or Uberti were more available.

[Travlin]

Shame on H.R.A. for treating you like this.I was self employed for all of my working years and one thing I learned is that it takes years to build a good reputation but only one unhappy customer to trash it. You gave them several chances to correct their mistakes but as I said in my previous post I guess the seeing eye dog didn't care.