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Customer service
Posted: Fri Feb 12, 2021 9:06 pm
by Stets
Henry is really a top notch company. I finally got around to needing to clean my HO10. They lever loop screw must've been installed by an arm wrestler. Even using hollow ground gunsmith drivers, it was a bitch to get loose. I also boogered up the slot too. I sent henry a message, and they were like, hey, no worries, a new screw is on its way, gratis.
They earned a customer for life..
Re: Customer service
Posted: Fri Feb 12, 2021 11:26 pm
by JEBar
no surprise at Henry stepping up to the plate but its always good to hear such reports .... thanks for posting it
Re: Customer service
Posted: Sat Feb 13, 2021 6:22 am
by BigAl52
Customer service is key when I buy a product or good. I will pay extra for it. Without it warranty’s are useless
Re: Customer service
Posted: Mon Feb 15, 2021 7:32 pm
by Headhog
No doubt in my mind, Henry Firearms is a class act.
Paul
Re: Customer service
Posted: Mon Feb 15, 2021 8:02 pm
by Grunt67
That lever screw is packed tight. Had the same trouble with mine, lucky I did damage the screw. Henry's middle name is Customer Service.