Failure to cycle

[ESquared]

Yikes, that's a lot of back and forth, and you're to be commended for your patience so far. So much for "third time's a charm," huh?

I"m sure I'm not alone in being interested in what Mr. A has to say...and what he'll propose to do to make it all better.

Please keep us posted.

[BigAl52]

Id also be upset and its unfortunate this has taken place. I also would like to know the outcome. But I dont think you will come out on the short end of the deal here.

[GFK]

I suspect the people in the repair area are probably glorified 'parts changers' as opposed to qualified individuals who can actually inspect and diagnose a problem and resolve it.

I can agree.

[Mags]

.
sad. One would expect it to be dry tested to see if it actually fixed the problem and if not pass it along to someone more experienced to look at it. Outgoing quality testing should not be an exercise delegated to the customer.

...
I suspect the people in the repair area are probably glorified 'parts changers' as opposed to qualified individuals who can actually inspect and diagnose a problem and resolve it.

[Mistered]

Guns have only so many parts and mating surfaces.
It's not difficult to identify and isolate problems with them and to determine the course of action to repair it - (providing one has a mechanical background and experience with guns in general)

I doubt this is a complicated problem - but no one is looking for it - they are just throwing parts at it.

[ozark75]

It has been two days, and no response yet from Mr. Imperato. Perhaps I have the wrong email address. Maybe someone can confirm. I found his address in the "Contacts" post. Does anyone know for sure what the correct email address is for him?

[GFK]

This is a list that Mags put together:
http://henryrifleforums.com/viewtopic.php?f=5&t=5127

[ozark75]

Thats the list I used. I sent the email to anthony@henryrepeating.com. Hopefully that is still a good email address. I didnt get a return email saying it was undeliverable, but I just wanted to confirm.

[Mistered]

I'd say by day three and if still no response maybe a phone call. Maybe Mr. Imperato is out of the office. Find out who his XO is and send a copy of the message to him/her. Keep it up and take names and dates!

[BigAl52]

If it was me Ozark I wouldnt be afraid to fire one off to Dan and Dee both. I realize you are trying to get Anthonys attention but I would not be afraid to fire off a couple more. You shouldnt half to do that but the squeaky wheel does get the grease. just my .02 worth.

[ozark75]

Who is Dan and Dee?

[Mistered]

Communications Director - Customer Service
Dan Clayton-Luce - Dan@henryusa.com

HenryUSA Technical Customer Support
Dennette Stellrecht - Dee@henryusa.com

[BigAl52]

Dan is a forum member and has been on here a few times. I have emailed Dee before and she has always responded immediately.

[Mags]

.
I've emailed Anthony a couple times prior and never gotten a response from him either. He handed off my emails to either Tracey Ferry or Dan Clayton-Luce and after a 3-4 days I get a response from one of them. So... I don't bother trying to contact Anthony any more. I just go straight to Dan for escalations.

The Contacts List is what is currently known. Members of this forum are encouraged to post to that topic when something changes. I then update the list in post 1 with those changes.

Thats the list I used. I sent the email to anthony@henryrepeating.com. Hopefully that is still a good email address. I didnt get a return email saying it was undeliverable, but I just wanted to confirm.

[ozark75]

So, still no word from Mr Imperato. I forwarded my email to Dan.

[ozark75]

Received an email this morning from Dan. They are supposed to be sending me a new rifle. Stay tuned.....

[Mags]

.
There ya go. Hopefully this will make it right.

Received an email this morning from Dan. They are supposed to be sending me a new rifle. Stay tuned.....

[CT_Shooter]

Great news. In my case, they sent a new BBB rifle in exchange for the defective one. There wasn't an FFL needed at the time, either. Thanks for keeping us posted.

Received an email this morning from Dan. They are supposed to be sending me a new rifle. Stay tuned.....

[ESquared]

Good to hear, and not surprised. Please let us know once you get to complete closure.

[GFK]

Great! Hopefully, it will be nothing but lead flying!