Henry Rifle Forums

Recently, I asked the RCBS technical service, to know where I could buy a second igniter arm, for my Rock chucker supreme,
in order to be able to change faster between small and large primers

Here is what they replied:

"Hello Bruno,
We are sending you a primer arm and primer arm pin free of charge. Due to this being an international order, please expect a 1-2 month delay in receiving your package.
Thank you for choosing RCBS,

Kathryn Anderson
Customer Service Representative
RCBS | Weaver | Champion
605 Oro Dam Blvd. E
Oroville, CA 95965
1-800-533-5000"

what a kind person !
long live RCBS ...

we've been RCBS customers since the mid 60's and totally agree with your comment about their customer service

I experienced the exact same thing with RCBS. I bought a used Uniflow powder measure at a gunshow but didn’t get the small cylinder. I called RCBS to order a cylinder and they sent me one at no charge. Can’t beat that!

Happy they will accommodate international requests, what a quality company.

Well, not to be a negative Nellie, but my experience with RCBS customer service was less than stellar.

Bought a set of RCBS dies for 30-06. Had an issue with them. Called their CS and he had me repeat the setup procedures in the instructions. Then had me measure a couple key components on the dies. I had already done all this multiple times and this time was no different. In the end he told me I could ship the dies back to them and they would look at them. He didn't seem very interested in making me happy. I was able to buy a Lee die that would fix the issue for me, for about the same as shipping the dies back to RCBS.

I know that many have had good experience with RCBS, and my experience may have been a fluke. I have had good results from my RCBS beam scale.

Nothing but positive interactions with RCBS.

Yep, sent me parts for free in the past for my RockChucker. Great CS!
Jake

Ya maybe there is some light down there at the end of the tunnel. Good job RCBS