Henry's Customer Service is OUTSTANDING! A++

[Mercury]

I joined this site several months ago when I purchased a brand new 20" Big Boy Classic in .327 Fed. I was having some issues with the gun and didn't post about it while I was trying to work them out.
I ended up sending it back to Henry (they make this a very easy process) after CS sent me a shipping label. I got a call from Dina (sic?) and she said that they were going to replace the rifle but that they had no .327 caliber guns in inventory; the wait being at least a week or so, but she couldn't really promise when the necessary parts to finish building them would arrive. She asked me if I'd like to replace it with another caliber, but I didn't want to do that.
I asked her if I could make a substitution and replace it with a Big Boy Carbine because it was a lighter rifle and she said that I absolutely could.

Well, the new carbine arrived yesterday (about 10 days from when Dina and I spoke) and it is beautiful. Wow! It points so nicely too. I'm off to the range to try it out.

The purpose of this post it to reinforce what everyone already knows about Henry's customer service...... it is terrific! They really do stand behind their products and I can wholeheartedly recommend them. I will be buying more of their rifles.

Signed....a (more then) satisfied customer; they've created a thrilled customer.

Thanks to the folks at Henry.
....Mercury

[dddrees]

Agreed, that is absolutely fabulous customer support. Let you know there would be a wait and why but then was to provide you with other options. Not many companies will give you the opportunity to turn in one thing and get something else.


I would say that rates a A++++!!