Page 1 of 1
Ruger customer service result.......
Posted: Tue Jun 02, 2026 8:32 pm
by fortyshooter
Well I found a great deal on a little used New Model Blackhawk with 7 1/2 barrel in 45 Colt. I had been searching for one to go along with my Henry rifles in 45 Colt to shoot hotter loads the Henry could shoot. Found one early last month and the price was $ 539.00 which I thought was great on a revolver that was only a year old. So I get it and it all checks out great nice blue and with the plain black plastic Ruger grips. I go to shoot it and got mostly all misfires on three cylinder loads even using different ammo and showing very light primer strikes. What a bummer and no wonder the price was right! So I called Ruger CS and they said no problem and sent me a shipping label and off it went about 2 1/2 weeks ago.
Got it back yesterday and I was blown away when I opened the nice Ruger cardboard box. I had to check for the serial number to make sure it was the same revolver as bluing was perfect and new Ruger premium wood grips were on it too!

. Looked at the invoice and they had replaced the firing pin and other action parts inside plus reblued the revolver and polished up the hammer! The grips look great and really go well with the wood on my Henry carbine. The factory black grips were returned in the box too.
Yes I give Ruger Customer Service a AAA+ on this repair and it was FREE! Oh and as you see it shoots darn well too!
Re: Ruger customer service result.......
Posted: Tue Jun 02, 2026 8:35 pm
by DsGrouse
That is a spiffy looking gun.
Re: Ruger customer service result.......
Posted: Tue Jun 02, 2026 8:56 pm
by Cofisher
Very nice pairing. Good on Ruger.
Re: Ruger customer service result.......
Posted: Tue Jun 02, 2026 9:49 pm
by JVogler
I've always heard good things about Ruger customer service, haven't had to ever use them . I am as big a Ruger revolver fan as I am a Henry rifle fan.
Re: Ruger customer service result.......
Posted: Tue Jun 02, 2026 10:53 pm
by brm4450
JVogler wrote: ↑Tue Jun 02, 2026 9:49 pm
I've always heard good things about Ruger customer service, haven't had to ever use them . I am as big a Ruger revolver fan as I am a Henry rifle fan.
Ditto
Re: Ruger customer service result.......
Posted: Wed Jun 03, 2026 6:11 am
by DsGrouse
Are you still loading with be 86?
Re: Ruger customer service result.......
Posted: Wed Jun 03, 2026 6:55 am
by RetiredSeabee
Wow! Those grips are sweeeeet! Someone at Ruger decided to make your day.
Re: Ruger customer service result.......
Posted: Wed Jun 03, 2026 7:15 am
by CT_Shooter
Absolutely beautiful gun.

Re: Ruger customer service result.......
Posted: Wed Jun 03, 2026 7:27 am
by rickhem
That is a sweet looking revolver, and I really like those grips too.......both sets.
Many thousands of happy, trouble free, and accurate shots to come!
Re: Ruger customer service result.......
Posted: Wed Jun 03, 2026 8:01 am
by Sir Henry
I’ve owned dozens of Rugers in my life and currently still own about a dozen. Affordability and customer service keeps bring me back.
Re: Ruger customer service result.......
Posted: Wed Jun 03, 2026 8:38 am
by BrokenolMarine
I have posted my positive experience with Ruger in the past. I own a number of Rugers, both handguns and long guns. Rarely had issues. Beautiful results, with the shop and the shooting.
Re: Ruger customer service result.......
Posted: Wed Jun 03, 2026 8:52 am
by fortyshooter
DsGrouse wrote: ↑Wed Jun 03, 2026 6:11 am
Are you still loading with be 86?
Yes and it seems to shoot very well. I still use Unique and Red Dot for special applications but sparingly as it is not currently being made anymore.
Re: Ruger customer service result.......
Posted: Wed Jun 03, 2026 9:09 am
by daytime dave
That is great to hear forty. Great customer service keeps folks coming back.
Re: Ruger customer service result.......
Posted: Wed Jun 03, 2026 12:40 pm
by DsGrouse
fortyshooter wrote: ↑Wed Jun 03, 2026 8:52 am
DsGrouse wrote: ↑Wed Jun 03, 2026 6:11 am
Are you still loading with be 86?
Yes and it seems to shoot very well. I still use Unique and Red Dot for special applications but sparingly as it is not currently being made anymore.
Thanks. I've found it to be pretty good.