Got it today .. It broke :(

[Alex]

Well I decided to call this morning .. For anyone that is following this and has a problem ... its really best to call. They had approved it and the Woman I spoke to didn't know why the email hadn't been sent with the Shipping label and did it immediately. She was very sweet and took care of it right away and waited until I downloaded the label and printed it! I thought that was very nice.

Loaded it up on my bike and rode it over to UPS and its now on its way.

Mistered ... I think I would have preferred they just send me the part. I am not shy about table top gunsmithing and am sure I could have worked it out. Probably would have cost them about as much as the shipping back and forth. Having said that .. guess its cool the experts will check it out.

Told the wife I was a little disappointed and she told me just this morning .."the look on your face when you were shooting it is worth a million dollars to me." Guess that is why I keep her

Still dont know why she keeps me!!

[JEBar]

Told the wife I was a little disappointed and she told me just this morning .."the look on your face when you were shooting it is worth a million dollars to me." Guess that is why I keep her

Still dont know why she keeps me!!

sounds like you have a keeper .. .. now the wait (hopefully a relatively short one) begins

[RanchRoper]

Hope it all goes well. Frustrating for sure.

[Mags]

.
Good that's its on it way. Sad for for the return wait.

[deano5150]

Just think how happy you’ll be when it comes back repaired. Like Christmas!

[Alex]

Well .. its back .. I have never owned a lever action but I have owned and shot a lot of guns over a lot of years and .. there indeed must have been something wrong pre repair. Compared to the action now the pre repaired action was rough and clunky. I just thought it was a break in issue and it would smooth out. I cycled about 30 snap caps through it last night and it cycles and ejects wonderfully. oh so smooth. Actually a little shocked at the difference.

I will be honest .. I am a little tired of customer service being the hallmark of a good company rather than working at putting out a good product from the floor the first time but it seems to be the way now as I have had 2 rugers and a Rock island go back in for service before they finished a box of ammo.

Having said that .. and shining the best light on what I consider a bad situation, They did respond quickly, the return was painless and they received the gun on the 2nd and had it back out on the 5th with a new bolt. So while I would have preferred not to depend on good customer service to service a brand new rifle the service I received was commendable. Now the proof will be in the pudding and I haven't shot it yet but ... it does feel awful nice and that action whew ... sweet!

Now I have to search around on the forum to get some cleaning tips. I want that pretty wood and brass to shine!!

[JEBar]

good to hear the repair was accomplished quickly and its back .... looking forward to you coming range reports and use observations

[Redthies]

Glad to hear you got it back Alex. You will not regret buying a Henry. Mine come out of the safe first on almost every occasion I open it up. What caliber did you get? Maybe I missed that, but don’t recall seeing you mention it.

[Alex]

Glad to hear you got it back Alex. You will not regret buying a Henry. Mine come out of the safe first on almost every occasion I open it up. What caliber did you get? Maybe I missed that, but don’t recall seeing you mention it.

I got the 38/357 so it could keep this guy company!!

[JEBar]

nice combo .... very nice combo indeed