Long wait for service?

[Cokepelli]

Hey Everyone!
I am new here and looking for some info. I bought a new Big Boy Steel in 44 mag recently and couldn't wait to get it sighted in. I went to the range and after shooting 20 rounds only 1 went through the paper straight. They were grouping but obviously something was wrong I have never seen this before. I wrote to Henry and they had me send the rifle back to them. After some research, most of the wait times have been around 2 weeks. However, it has been 4 weeks and I am still waiting. I called them and they said they would call me right back or email me with an update. After 3 days I was still waiting for a response. So, I wrote an email to them and got a response back that they were still working on it. I guess my question is what could have been the issue that it is taking so long to repair? Is my wait time out of the norm? I can't wait to get it back as deer season is fast approaching. Hopefully, this will fix everything and I won't have another issue. I really want to like Henry and have always wanted one but I'm off to a bad start lol. Thanks.

[CT_Shooter]

Welcome to the forum from CT. Sorry to hear about the problems with your rifle and with Henry CS. They are usually quite responsive and quick to repair problems and return rifles. The best and most efficient way to work with them, though, seems to be by telephone. One of our members has been maintaining a list of Henry contacts that you might want to keep in mind. http://henryrifleforums.com/viewtopic.php?f=5&t=5127

I suggest you call every day or every other day and try to talk to the same representative each time. Let them know how long you have been waiting, as well. They will make you glad you bought a Henry. Their CS is usually outstanding. Keep us posted. Good luck with your hunting. We'd love to see some photos and hear some stories. Glad you joined us.

Hey Everyone!
I am new here and looking for some info.

[Mags]

.
Nothing to add advice-wise. Just welcome to the forum!

Hey Everyone!
I am new here and looking for some info. I bought a new Big Boy Steel in 44 mag recently and couldn't wait to get it sighted in. I went to the range and after shooting 20 rounds only 1 went through the paper straight. They were grouping but obviously something was wrong I have never seen this before. I wrote to Henry and they had me send the rifle back to them. After some research, most of the wait times have been around 2 weeks. However, it has been 4 weeks and I am still waiting. I called them and they said they would call me right back or email me with an update. After 3 days I was still waiting for a response. So, I wrote an email to them and got a response back that they were still working on it. I guess my question is what could have been the issue that it is taking so long to repair? Is my wait time out of the norm? I can't wait to get it back as deer season is fast approaching. Hopefully, this will fix everything and I won't have another issue. I really want to like Henry and have always wanted one but I'm off to a bad start lol. Thanks.

[Mistered]

Welcome to the forum and what specifically do you mean by:

only 1 went through the paper straight.

Are you saying the rest of the shots 'keyholed' into the target?

If this is the case there could be several non-gun reasons for it.

What was your target mounted on? Was your target mounted on wood or a cardboard backing?

Can you post a picture of your target?

[BigAl52]

Welcome to the forum. Others have offered good advice. Let us know how it comes out.

[JEBar]

first, welcome to our forum, happy to have you join us .... I agree with the suggestions from CT and the others about staying in close/daily contact with Henry .... at the very least they should be able to provide you with more info as to the nature of the problem .... make sure that they understand you need it back or use during hunting season .... please take a look at the link below and add your Henry to our community's total



http://henryrifleforums.com/viewtopic.p ... 97#p112997

[Cokepelli]

The bullets were tumbling in flight. I scrapped the targets but I have a friend (Marine Sniper) who was with me and he agreed that I should get with Henry to have them look at it. It was mounted on wood and I've never had this happen before. I am guessing that since they've had it for 4 weeks something was amiss. I was sighting in at 100 yards and moved up 25 yards with the same results.

[JEBar]

what grain bullets were you firing .... factory loads or reloads ?

[Rifletom]

Hmmm, this will be interesting.

[Cokepelli]

225 gr Hornady Leverevolution