Spring has sprung. Get out and shoot your Henry
Henry Comes Through
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- Wrangler
- Posts: 82
- Joined: Sat Aug 17, 2019 4:04 pm
Henry Comes Through
Recently after a trip to the range to fire my Big Boy Steel in .357 magnum, I noticed that the follower to my inner magazine tube was stuck up inside the tube about one half inch. Although the rifle performed well with the follower stuck up inside the tube, I knew that the follower was not supposed to be stuck up inside like it was. I called Henry about this and the technician I spoke to immediately told me she would send me a new inner magazine tube. I told her I had just called to see how I could get the follower to come back out like it was supposed to,but she said not to worry about it and that she was sending me a new tube. She did this even after I told her the rifle was NOT malfunctioning. Anyway, I got the new tube a few days later. Situations like this is why I will continue to buy products from Henry Repeating Arms. I plan to buy a Big Boy Brass in .44 magnum next. Thanks Henry for your exemplary customer service and care.
8 x
Re: Henry Comes Through
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Adding to 'Henry Comes Through' experiences...
I once asked Henry for a spare sling stud for the butt stock on my Long Ranger. I wanted to buy it, but they said no need. What came in the mail was a sling stud attached to a whole new butt stock. I called them thinking there had been a misunderstanding. Nope. The studs aren't available as a separate item. When I offered to pay for the stock, they wouldn't accept payment. When/if I'm in the market for another rifle, it will be a Henry.
Adding to 'Henry Comes Through' experiences...
I once asked Henry for a spare sling stud for the butt stock on my Long Ranger. I wanted to buy it, but they said no need. What came in the mail was a sling stud attached to a whole new butt stock. I called them thinking there had been a misunderstanding. Nope. The studs aren't available as a separate item. When I offered to pay for the stock, they wouldn't accept payment. When/if I'm in the market for another rifle, it will be a Henry.
4 x
UPDATES: OR passes 114, "one of strictest gun control measures in U.S." https://henryrifleforums.com/viewtopic. ... 34#p213234
Re: Henry Comes Through
Exactly why I own as many as I do. There not perfect but neither am I. But reading things like you guys have posted just makes at least me want to support them all that much more. Sounds like Mags and Chuck feel the same way.
2 x
Don't worry about getting older and still doing stupid stuff. You'll do the stupid stuff as always, only much slower. Hold my beer and watch this.......
H001T .22LR
H001T .22LR MONUMENT VALLEY
H003T PUMP .22LR
BBS .41 MAG
SS .357
SIDE GATE 38-55
H001T .22LR
H001T .22LR MONUMENT VALLEY
H003T PUMP .22LR
BBS .41 MAG
SS .357
SIDE GATE 38-55
- markiver54
- Deputy Marshal
- Posts: 10307
- Joined: Sun Nov 04, 2018 11:49 am
- Location: Biue Ridge Mountains, NC
Re: Henry Comes Through
This demonstrates the difference between Anthony's promise/guarantee, and any other warranty. His guarantee is to make the owner Happy, not just fix whatever it is to get you off their back. Big difference. Really Big.
1 x
Bellum Omnium Contra Omnes is rapidly becoming a reality (11/2023). Para Bellum.
- CT_Shooter
- Administrator emeritus
- Posts: 5156
- Joined: Mon Mar 21, 2016 8:42 am
- Location: Connecticut
Re: Henry Comes Through
Agreed.
And yet, we continue to hear the same old voices that regularly whine about HRA's mfg processes, like they'd ever have a better end experience with any other company. HRA's promise/guarantee is second to none and without excuses; especially when there are what reasonable people might agree are "avoidable" problems along the way. They make no excuses! Satisfaction is guaranteed. I have a replacement rifle to prove it.
And -- as the man said -- you can take that to the bank!
And yet, we continue to hear the same old voices that regularly whine about HRA's mfg processes, like they'd ever have a better end experience with any other company. HRA's promise/guarantee is second to none and without excuses; especially when there are what reasonable people might agree are "avoidable" problems along the way. They make no excuses! Satisfaction is guaranteed. I have a replacement rifle to prove it.
And -- as the man said -- you can take that to the bank!
4 x
H006M Big Boy Brass .357 - H001 Classic .22LR - Uberti / Taylors & Co. SmokeWagon .357 5.5" - Uberti / Taylors & Co. RanchHand .22LR 5.5"
- fortyshooter
- Ranch Foreman
- Posts: 6306
- Joined: Sat Dec 09, 2017 10:37 am
- Location: Va.
Re: Henry Comes Through
Sounds great about Henry customer service!
Haven't had any issues yet with my 3 Henry rifles but know there shouldn't be any problems getting something fixed!
Haven't had any issues yet with my 3 Henry rifles but know there shouldn't be any problems getting something fixed!
0 x
Re: Henry Comes Through
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Well.... I'm definitely end experience happy, BUT my happiness is also tainted from my own experience with a return and reading of others. There is still a good bit of room for mfg process improvements. There are plenty of material and mfg defect escapes, shared elsewhere in our forum, that just never should have left the factory. That said, it is real encouraging to see engineering improvements like the new mag tube end that appeared on Vaq's repaired rifle.
Well.... I'm definitely end experience happy, BUT my happiness is also tainted from my own experience with a return and reading of others. There is still a good bit of room for mfg process improvements. There are plenty of material and mfg defect escapes, shared elsewhere in our forum, that just never should have left the factory. That said, it is real encouraging to see engineering improvements like the new mag tube end that appeared on Vaq's repaired rifle.
CT_Shooter wrote: ↑Wed Mar 04, 2020 6:25 pm... we continue to hear the same old voices that regularly whine about HRA's mfg processes, like they'd ever have a better end experience with any other company. HRA's promise/guarantee is second to none and without excuses; especially when there are what reasonable people might agree are "avoidable" problems along the way. They make no excuses! Satisfaction is guaranteed. I have a replacement rifle to prove it.
0 x
UPDATES: OR passes 114, "one of strictest gun control measures in U.S." https://henryrifleforums.com/viewtopic. ... 34#p213234