Spring has sprung. Get out and shoot your Henry

( Update) My turn to experience the Henry CS.

here is a place to discuss anything related to Henry
User avatar
Mistered
Drover
Posts: 3372
Joined: Thu Jun 30, 2016 9:32 pm
Location: Wickiup Junction, OR
United States of America

Re: My turn to experience the Henry CS.

Post by Mistered » Sun Mar 01, 2020 12:02 pm

A new tube sent would have been much easier all around.

I can only imagine what their service receiving dept. looks like.
0 x

User avatar
Vaquero
Ranch Boss
Posts: 10256
Joined: Mon Mar 21, 2016 12:56 am
Location: Somewhere between Memphis & Nashville
United States of America

Re: My turn to experience the Henry CS.

Post by Vaquero » Mon Mar 02, 2020 3:40 pm

Pissed today boys, wife sent me a message earlier with a pic of a ups note saying they tried to deliver a package.

Why the Hell did Henry send it without notification?
Not happy

RP
0 x
Monte Walsh "You have No idea how little I care". :lol:

Ain't No Apologies for My Temperament :shock:
Si vis pacem, para bellum
H001, H006, H012

User avatar
CT_Shooter
Administrator emeritus
Posts: 5152
Joined: Mon Mar 21, 2016 8:42 am
Location: Connecticut
United States of America

Re: My turn to experience the Henry CS.

Post by CT_Shooter » Mon Mar 02, 2020 4:04 pm

The two times I had returns sent from Henry, I didn't get a heads up either. Just lucky that my late wife was home each time. Granted that was a few years ago and Henry should have improved their procedures, but it appears not.

Since I live alone now (and because these services are available), I created an online account for both UPS and USPS to alert me to pending deliveries. UPS sends an email and allows me to specify where at my home I want the packages delivered (my back deck) and lets me reschedule expected deliveries when I need to. USPS sends me an email each day with a scanned photo of each piece of mail to expect that day as well as tracking information and dates when packaged deliveries will be expected. It's been great.
Vaquero wrote:
Mon Mar 02, 2020 3:40 pm
Pissed today boys, wife sent me a message earlier with a pic of a ups note saying they tried to deliver a package.

Why the Hell did Henry send it without notification?
Not happy

RP
2 x
H006M Big Boy Brass .357 - H001 Classic .22LR - Uberti / Taylors & Co. SmokeWagon .357 5.5" - Uberti / Taylors & Co. RanchHand .22LR 5.5"

User avatar
Ernie
Cowboy
Posts: 1999
Joined: Thu Mar 07, 2019 8:07 pm
Location: Southwestern Lower Michigan
United States of America

Re: My turn to experience the Henry CS.

Post by Ernie » Mon Mar 02, 2020 4:17 pm

Use that too CT.
0 x

User avatar
BigAl52
Forum Ambassador
Posts: 13640
Joined: Sun Oct 23, 2016 12:43 pm
Location: Evans,Colorado
United States of America

Re: My turn to experience the Henry CS.

Post by BigAl52 » Mon Mar 02, 2020 4:23 pm

Same here Randy. I got the UPS notice on the door. Wife wasnt home that day. Got it the next day no issues but I think since they give you that follow along with there progress link in there repair recall they think you will see it there. I did check that after I got my notice and in fact it was noted there. Not sure if thats the case but just my guess. I wish they would notify you to but didnt happen to me either as I said.
0 x
Don't worry about getting older and still doing stupid stuff. You'll do the stupid stuff as always, only much slower. Hold my beer and watch this.......


H001T .22LR
H001T .22LR MONUMENT VALLEY
H003T PUMP .22LR
BBS .41 MAG
SS .357
SIDE GATE 38-55

User avatar
Mistered
Drover
Posts: 3372
Joined: Thu Jun 30, 2016 9:32 pm
Location: Wickiup Junction, OR
United States of America

Re: My turn to experience the Henry CS.

Post by Mistered » Mon Mar 02, 2020 4:30 pm

Why the Hell did Henry send it without notification?
Not that it justifies it, or makes it right but I'll bet their service department is backed up to who knows where.

If you factor the number of Henry's sent back for repair from just those reported on this forum it's a pretty high number - and this forum ain't that big. Add in the ones we DON'T hear about being sent back and I'll bet it's a bunch!

Bottom line is NO gun should sent back to the customer without notification first!
0 x

User avatar
markiver54
Deputy Marshal
Posts: 10283
Joined: Sun Nov 04, 2018 11:49 am
Location: Biue Ridge Mountains, NC
United States of America

Re: My turn to experience the Henry CS.

Post by markiver54 » Mon Mar 02, 2020 4:44 pm

Guess I got lucky. Henry gave me a tracking # when they sent back my SGC, so I knew exactly when it was coming.
Bad news is, it all took longer than I expected.
Sounds like you at least got a pretty quick turnaround Randy. Please let us know how the " fix " went. I'll be curious to know if they put the beefed up barrel band on, like in my pic of my 357.
0 x
I'm your Huckleberry

User avatar
Vaquero
Ranch Boss
Posts: 10256
Joined: Mon Mar 21, 2016 12:56 am
Location: Somewhere between Memphis & Nashville
United States of America

Re: My turn to experience the Henry CS.

Post by Vaquero » Mon Mar 02, 2020 5:55 pm

BigAl52 wrote:
Mon Mar 02, 2020 4:23 pm
Same here Randy. I got the UPS notice on the door. Wife wasnt home that day. Got it the next day no issues but I think since they give you that follow along with there progress link in there repair recall they think you will see it there. I did check that after I got my notice and in fact it was noted there. Not sure if thats the case but just my guess. I wish they would notify you to but didnt happen to me either as I said.
I tried using their stupid progress link a couple three or four times never worked.
First off the tube is an easy repair could have done it myself, then no notification, I could have made sure someone would have been here.
Sure it's just one more day, it's just the principal of the matter.

Ok rant over, time for a cold B&T.

RP
0 x
Monte Walsh "You have No idea how little I care". :lol:

Ain't No Apologies for My Temperament :shock:
Si vis pacem, para bellum
H001, H006, H012

User avatar
Vaquero
Ranch Boss
Posts: 10256
Joined: Mon Mar 21, 2016 12:56 am
Location: Somewhere between Memphis & Nashville
United States of America

Re: ( Update) My turn to experience the Henry CS.

Post by Vaquero » Tue Mar 03, 2020 7:24 pm

As most know about yesterday. ;)
It arrived safe and sound today, according to the wife about 15 before I got home.
Apparently the newer style mag tube design doesn't match the older, and mounts at the end of the barrel and not a few inches before.
So looks like I got a new barrel also,think I'm gonna give them a call tomorrow and confirm. If so what twist it has.

Looks like load development is going to start over. :lol:
20200218_094306.jpg
20200303_172052.jpg
RP
You do not have the required permissions to view the files attached to this post.
3 x
Monte Walsh "You have No idea how little I care". :lol:

Ain't No Apologies for My Temperament :shock:
Si vis pacem, para bellum
H001, H006, H012

User avatar
markiver54
Deputy Marshal
Posts: 10283
Joined: Sun Nov 04, 2018 11:49 am
Location: Biue Ridge Mountains, NC
United States of America

Re: ( Update) My turn to experience the Henry CS.

Post by markiver54 » Tue Mar 03, 2020 8:07 pm

Glad it's back Randy, and glad to see it is reinforced which it should have been from the start. Let us know what you find out about the barrel.
1 x
I'm your Huckleberry

Post Reply