A week or so ago, I purchased my 3rd Henry lever, a Big Boy Steel in .45 Colt. When I was examining the gun at my LGS, I noticed a flaw where the stock meets the tang, but the rest of the gun seemed to be good to go. After I got it home, I took a pic (attached) and sent the pic in an email to Anthony Imperato. Literally 2 minutes later, I had a response from Mr. Imperato, thanking me for being a Henry collector and saying that someone would contact me to arrange for a replacement stock and foregrip. Ten minutes after that, a customer service person emailed to ask for my delivery address for the replacement wood, 2nd Day UPS. Folks...**that** is how you do customer service, no matter what business you are in. You start with a fine product to begin with, then pay attention to what your customers' concerns are.
Here is the pic for reference:
Well done, Henry.
Brian
Spring has sprung. Get out and shoot your Henry
Outstanding customer service
Outstanding customer service
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Last edited by bdbrown66 on Tue Jan 28, 2020 6:37 pm, edited 1 time in total.
5 x
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JEBar
- Town Marshal / Deputy Admin
- Posts: 19340
- Joined: Sun Mar 20, 2016 10:58 pm
- Location: central NC
Re: Outstanding customer service
no surprise whatsoever to hear positive reports abut Henry's customer service .... that said, its always good to hear
1 x
Re: Outstanding customer service
Oh, yes...and they sent me a new gun case for my trouble, free of charge.
Here is the new stock. Perfect fit, looks great. Very happy customer.
Here is the new stock. Perfect fit, looks great. Very happy customer.
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4 x
Re: Outstanding customer service
Nice
1 x
Remember, it's not how many guns you have. It's how many bullets you have.
Re: Outstanding customer service
Ive had the same experience just recently. There first class in my book and second to no one.
2 x
Don't worry about getting older and still doing stupid stuff. You'll do the stupid stuff as always, only much slower. Hold my beer and watch this.......
H001T .22LR
H001T .22LR MONUMENT VALLEY
H003T PUMP .22LR
BBS .41 MAG
SS .357
SIDE GATE 38-55
H001T .22LR
H001T .22LR MONUMENT VALLEY
H003T PUMP .22LR
BBS .41 MAG
SS .357
SIDE GATE 38-55
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BrokenolMarine
- Ranch Foreman
- Posts: 5786
- Joined: Sat Nov 26, 2016 8:28 am
- Location: South Central Oklahoma in the mountains
Re: Outstanding customer service
Yup. My first purchase I had a small issue, shooting my 22 over the weekend. Went to the website on a sunday morning to see what I might do... Saw Anthony's promise and emailed him and figured I might hear back by the end of the week. HE called me an hour later...
"Is this a bad time? I'm sitting in a hotel, catching up on my email, if I'm interrupting?". We chatted for forty five minutes, he said he would have the right person in touch first thing Monday. They made it right. I was so impressed, I added the 357 Carbine.
"Is this a bad time? I'm sitting in a hotel, catching up on my email, if I'm interrupting?". We chatted for forty five minutes, he said he would have the right person in touch first thing Monday. They made it right. I was so impressed, I added the 357 Carbine.
3 x
You can tell a lot about the character of a man...
by the way he treats those who can do nothing for him.
by the way he treats those who can do nothing for him.
Re: Outstanding customer service
Excellent. My email to him started off like this:BrokenolMarine wrote: ↑Wed Jan 29, 2020 12:26 amYup. My first purchase I had a small issue, shooting my 22 over the weekend. Went to the website on a sunday morning to see what I might do... Saw Anthony's promise and emailed him and figured I might hear back by the end of the week. HE called me an hour later...
"Is this a bad time? I'm sitting in a hotel, catching up on my email, if I'm interrupting?". We chatted for forty five minutes, he said he would have the right person in touch first thing Monday. They made it right. I was so impressed, I added the 357 Carbine.
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Dear Mr. Imperato,
Congratulations on separating me from my hard-earned money for the third time in as many years. The struggle is real. Lol.
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It seems like very few people own just one Henry; and if they do, it's not for long. Service like this goes a long way towards building a loyal customer base.
1 x
Re: Outstanding customer service
Great service and they sent you nice looking wood. That's first class for sure.
1 x
Henry H004ES Golden Boy Eagle Scout Tribute
Henry H004 Golden Boy .22 cal
Henry H006C Big Boy Classic .45 Colt
"If people don't occasionally walk away from you shaking their heads, you're doing something wrong.” ... John Gierach
Henry H004 Golden Boy .22 cal
Henry H006C Big Boy Classic .45 Colt
"If people don't occasionally walk away from you shaking their heads, you're doing something wrong.” ... John Gierach
Re: Outstanding customer service
Better than the Bunny. The impressive Henry CS stories keep going and going and going....
And you got some fine-looking replacement wood furniture there. Very, very nice MO wood!!
And you got some fine-looking replacement wood furniture there. Very, very nice MO wood!!
1 x
~Пока~
Re: Outstanding customer service
Love to see good reports for CS. That can sometimes be a, well, not good. Hope I never have to use it.
0 x
I rarely ever buy a rifle, but when I do, it's a Henry.
"Every day above ground, is a good day" ( Al Capone )
"Every day above ground, is a good day" ( Al Capone )