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Another return

here is a place to discuss anything related to Henry
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TMB
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Re: Another return

Post by TMB » Wed Jan 08, 2020 3:42 pm

Hope it all ends well.
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BigAl52
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Re: Another return

Post by BigAl52 » Fri Jan 10, 2020 12:25 pm

Received an email from Henry this am. My gun has made it to the Rice Lake Plant. More news to come as soon as I hear from them again.
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Don't worry about getting older and still doing stupid stuff. You'll do the stupid stuff as always, only much slower. Hold my beer and watch this.......


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markiver54
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Re: Another return

Post by markiver54 » Fri Jan 10, 2020 12:34 pm

BigAl52 wrote:
Fri Jan 10, 2020 12:25 pm
Received an email from Henry this am. My gun has made it to the Rice Lake Plant. More news to come as soon as I hear from them again.
I'm familiar with that email Al. It is comforting to know when your rifle is in their hands.
It did take about 2 weeks or more after that, before I got it back. Hope they are quick with yours!
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BigAl52
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Re: Another return

Post by BigAl52 » Fri Jan 10, 2020 12:53 pm

markiver54 wrote:
Fri Jan 10, 2020 12:34 pm
BigAl52 wrote:
Fri Jan 10, 2020 12:25 pm
Received an email from Henry this am. My gun has made it to the Rice Lake Plant. More news to come as soon as I hear from them again.
I'm familiar with that email Al. It is comforting to know when your rifle is in their hands.
It did take about 2 weeks or more after that, before I got it back. Hope they are quick with yours!
I hear ya Mark. Im not to much worried about how long it takes them to fix this within reason of course. Im more anxious to see if this one can be fixed due to the nature of the problem. Im hoping for a fix on this one due to how much I like the CCH of that receiver.
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Don't worry about getting older and still doing stupid stuff. You'll do the stupid stuff as always, only much slower. Hold my beer and watch this.......


H001T .22LR
H001T .22LR MONUMENT VALLEY
H003T PUMP .22LR
BBS .41 MAG
SS .357
SIDE GATE 38-55

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markiver54
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Re: Another return

Post by markiver54 » Fri Jan 10, 2020 1:39 pm

I hear Ya Al. Sure hope they are able to correct your issue, and you get YOUR, rifle back!
Please keep us informed.
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BigAl52
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Re: Another return

Post by BigAl52 » Fri Jan 17, 2020 9:51 pm

My 357 was is back. I could of had it yesterday but no one was home when the UPS man showed up. It wasn't even gone 2 weeks. I think the turn around was really fast. There comments on enclosed form where this. Replaced bolt and removed burr and polished bolt bore.. Its smooth as glass now and what a difference. I had a concern when I sent this gun in. I was afraid if they needed to replace it I wouldn't get the same CCH equivalent of a CCH receiver as I had. I took pictures. Sent those pictures along with a pic of the end of the rifle box to Anthony. Immediately Monday am I had an answer from him. He sent a CC email to Tia who is at the Rice Lake Plant. She told me to call her which I did. She told me that she would personally make a note that if this gun was to be replaced it would not be replaced without her approval. Anthony had instructed her that if it was replaced it would be replaced with CCH equivalent to what I had. I really thought this was exceptional customer service. I cant thank Henry enough for what they did.
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Don't worry about getting older and still doing stupid stuff. You'll do the stupid stuff as always, only much slower. Hold my beer and watch this.......


H001T .22LR
H001T .22LR MONUMENT VALLEY
H003T PUMP .22LR
BBS .41 MAG
SS .357
SIDE GATE 38-55

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markiver54
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Re: Another return

Post by markiver54 » Fri Jan 17, 2020 10:03 pm

GREAT Al, glad everything turned out as you hoped it would. Just another testament to Henry customer service! ☺
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fortyshooter
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Re: Another return

Post by fortyshooter » Tue Jan 21, 2020 10:06 pm

Just picked up on your return subject and glad you got it back so quick. That is great service!
Sounds like you got a nice action job in the deal too!
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Vaquero
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Re: Another return

Post by Vaquero » Tue Jan 21, 2020 10:46 pm

Congrats there Big Al, glad they were able to fix her.
Sounds like they were on top of it all the way.
If you mentioned that you have shot this since Fri. I missed it.
I know you was doing some loading though.
Know you glad to get that baby back home.

RP
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bandit1250
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Re: Another return

Post by bandit1250 » Tue Jan 21, 2020 10:50 pm

Glad to hear they took great care of you on getting it fixed. Henry is at the top on service with their rifles and taking care of customers.
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