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Re: Failure to cycle
Posted: Mon Aug 19, 2019 4:04 pm
by ozark75
So, a little update. Henry has attempted 3 repairs. None of them successful. Very disappointing. I sent an email to Mr Imperato, I am ready to just give the gun back to them and walk away.
Re: Failure to cycle
Posted: Mon Aug 19, 2019 5:20 pm
by BigAl52
Have you tried just loading like 6 rounds and see if it does it then?
Re: Failure to cycle
Posted: Mon Aug 19, 2019 5:52 pm
by GFK
Interesting. Yes, I am wondering if it is heat related.
Re: Failure to cycle
Posted: Mon Aug 19, 2019 6:05 pm
by ozark75
I tried loading only 5. Trouble eject shell 4 and loading round 5. No matter what I do, second to last shell wont eject and final round wont load.
Re: Failure to cycle
Posted: Mon Aug 19, 2019 6:27 pm
by CT_Shooter
Please let us know when you receive an answer from him and what he suggests about your experience. Three times with zero results seems like it might deserve his attention. Thanks.
ozark75 wrote: ↑Mon Aug 19, 2019 4:04 pm
I sent an email to Mr Imperato...
Re: Failure to cycle
Posted: Mon Aug 19, 2019 6:44 pm
by ESquared
Just so I'm tracking correctly, you have sent your rifle back to Henry three separate times or you sent it back once and they tried 3 different things to fix it (unsuccessfully) or they gave you three things to try yourself?
The note to Imperato is appropriate and should yield results.
Re: Failure to cycle
Posted: Mon Aug 19, 2019 8:34 pm
by ozark75
The first call I made they sent me a new inner mag tube to replace myself. Didnt solve the problem.
Called a second time, they requested I send it in. They replaced the inner mag tube (I had already done this per the first warranty call). Didnt solve the problem.
Called a third time, they requested I send it in. They replaced the bolt and carrier. Didnt solve the problem.
I only sent it to Henry two times (they sent me the inner mag tube the first time), but I made three total attempts with Henry to fix my gun.
Quite disappointed. I am interested to see what he has to say also. Quite frankly, I didnt ask him for a replacement, a refund or even additional repair work (it doesnt appear they know how to fix it and I am tired of dealing with it). I only asked for a return shipping label so I can return it to them to throw in the garbage. I dont want to throw it in my garbage at the curb (not a good idea), but I am pretty much done. Im just going to cut my losses and move on.
Re: Failure to cycle
Posted: Mon Aug 19, 2019 8:46 pm
by CT_Shooter
I would be upset, too. Your experience with HRA Customer Service should be addressed; though, I'm sure -- in the end -- you will be satisfied. It's guaranteed. Please let us know when you receive Anthony Imperato's reply and what happens next. Thanks.
ozark75 wrote: ↑Mon Aug 19, 2019 8:34 pm
I made three total attempts with Henry to fix my gun.
Quite disappointed and Im ready to cut my losses and just throw it in the garbage.
Re: Failure to cycle
Posted: Mon Aug 19, 2019 9:38 pm
by GFK
ozark75 wrote: ↑Mon Aug 19, 2019 8:34 pm
The first call I made they sent me a new inner mag tube to replace myself. Didnt solve the problem.
Called a second time, they requested I send it in. They replaced the inner mag tube (I had already done this per the first warranty call). Didnt solve the problem.
Called a third time, they requested I send it in. They replaced the bolt and carrier. Didnt solve the problem.
I only sent it to Henry two times (they sent me the inner mag tube the first time), but I made three total attempts with Henry to fix my gun.
Quite disappointed. I am interested to see what he has to say also. Quite frankly, I didnt ask him for a replacement, a refund or even additional repair work (it doesnt appear they know how to fix it and I am tired of dealing with it). I only asked for a return shipping label so I can return it to them to throw in the garbage. I dont want to throw it in my garbage at the curb (not a good idea), but I am pretty much done. Im just going to cut my losses and move on.
I imagine that it is very upsetting. Especially when, one expects an exceptional product. I can understand. But, things are made by people, who are not flawless. I am not trying to minimize your situation. And, I think you have made great efforts to resolve the issue. Regardless of the outcome, keep positive and happy shooting.
Re: Failure to cycle
Posted: Mon Aug 19, 2019 10:02 pm
by Mistered
This is very unfortunate and I sincerely hope you get resolution on this - in one way or another.
The problem I see is three attempts at replacing parts but with two returns to the factory and two attempts at replacing parts (with the inner mag tube a repeat) and then the bolt and carrier - yet with no diagnostics describing what they found - other than just throwing parts at it.
I suspect the people in the repair area are probably glorified 'parts changers' as opposed to qualified individuals who can actually inspect and diagnose a problem and resolve it.
Lets hope at a minimum they give you a refund which you should request at this point.