Failure to cycle

[ozark75]

Who is Dan and Dee?

[Mistered]

Communications Director - Customer Service
Dan Clayton-Luce - Dan@henryusa.com

HenryUSA Technical Customer Support
Dennette Stellrecht - Dee@henryusa.com

[BigAl52]

Dan is a forum member and has been on here a few times. I have emailed Dee before and she has always responded immediately.

[Mags]

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I've emailed Anthony a couple times prior and never gotten a response from him either. He handed off my emails to either Tracey Ferry or Dan Clayton-Luce and after a 3-4 days I get a response from one of them. So... I don't bother trying to contact Anthony any more. I just go straight to Dan for escalations.

The Contacts List is what is currently known. Members of this forum are encouraged to post to that topic when something changes. I then update the list in post 1 with those changes.

Thats the list I used. I sent the email to anthony@henryrepeating.com. Hopefully that is still a good email address. I didnt get a return email saying it was undeliverable, but I just wanted to confirm.

[ozark75]

So, still no word from Mr Imperato. I forwarded my email to Dan.

[ozark75]

Received an email this morning from Dan. They are supposed to be sending me a new rifle. Stay tuned.....

[Mags]

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There ya go. Hopefully this will make it right.

Received an email this morning from Dan. They are supposed to be sending me a new rifle. Stay tuned.....

[CT_Shooter]

Great news. In my case, they sent a new BBB rifle in exchange for the defective one. There wasn't an FFL needed at the time, either. Thanks for keeping us posted.

Received an email this morning from Dan. They are supposed to be sending me a new rifle. Stay tuned.....

[ESquared]

Good to hear, and not surprised. Please let us know once you get to complete closure.

[GFK]

Great! Hopefully, it will be nothing but lead flying!