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Warranty Service

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JEBar
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Re: Warranty Service

Post by JEBar » Thu Nov 15, 2018 11:37 am

that is pretty much what I anticipated ....
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Travlin
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Re: Warranty Service

Post by Travlin » Thu Nov 15, 2018 8:07 pm

It got there in 2014? Did Rod Serling send it?
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JEBar
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Re: Warranty Service

Post by JEBar » Thu Nov 15, 2018 9:05 pm

Travlin wrote:It got there in 2014? Did Rod Serling send it?
dang computer .. :roll: .. if it is so sharp, it should have corrected that typo .. :? .. thanks, date has been corrected .. :)
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Steve51
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Re: Warranty Service

Post by Steve51 » Fri Nov 16, 2018 7:14 am

When the Henry .45-70's first came out, there was an issue with the loading tube (which has been corrected). I had to send my .45-70 in twice - once for repair - second time for the loading tube upgrade.

Like JEBar stated - they instructed me to wrap the box in brown paper with no visible evidence it was a firearm.

As PT7 stated, I took the package to the UPS Store. First thing they asked - "Is this a firearm" They told me they would not ship firearms. I had to take it to a regular UPS Hub facility for shipment.
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JEBar
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Re: Warranty Service

Post by JEBar » Fri Nov 16, 2018 8:29 am

no change in info on the "Customer Portal" .... no notation that the rifle has been received (per UPS it was delivered yesterday) ... not a big deal because I know they have it .... with Thanksgiving coming next week, I don't expect to have it back for a while
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ESquared
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Re: Warranty Service

Post by ESquared » Fri Nov 16, 2018 9:07 am

There's an organic seasonality to almost every business/product/service, and I've wondered about how it works for something like Henry Warranty Repair. At the height of deer season, are there likely to be FEWER rifles going back to Henry for repair (meaning that the weeks leading up to deer season would have been crazy)?

Or, are many of them given as gifts at the Holidays, and problems don't appear until early January and the the first quarter is high volume time at the old repair shop? Dunno.

I wouldn't be surprised - assuming they're working Mon - Wed of next week - if yours is on its way back to you prior to Thanksgiving. Sending good mojo along those lines anyway!
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JEBar
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Re: Warranty Service

Post by JEBar » Fri Nov 16, 2018 9:21 am

ESquared wrote:There's an organic seasonality to almost every business/product/service,
having worked in and owned various businesses, I most certainly agree

ESquared wrote:I wouldn't be surprised - assuming they're working Mon - Wed of next week - if yours is on its way back to you prior to Thanksgiving. Sending good mojo along those lines anyway!
hope you are right .... good mojo appreciated .. :)
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JEBar
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Re: Warranty Service

Post by JEBar » Fri Nov 16, 2018 8:27 pm

email received from Henry and Warranty Work Order updated to show rifle received and logged in yesterday .... no other notations noted
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ESquared
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Re: Warranty Service

Post by ESquared » Fri Nov 16, 2018 8:33 pm

It's now under the cone of silence...
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JEBar
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Re: Warranty Service

Post by JEBar » Fri Nov 16, 2018 8:54 pm

ESquared wrote:It's now under the cone of silence...
:lol:
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