Henry Rifle Forums

A couple of weeks ago I took out my Henry 38-55 and did some shooting with some lead bullets I bought from RimRock Bullets. After shooting it I decide to check for any leading I might have. Upon cleaning it I found some minor leading. I decided to slug the bore. Ive done it before and I happen to own a 38-55 slugging kit. Something went off course and I had a terrible result and I yes me ended up doing damage to the barrel. Kind of a hard thing to admit as I havent had issues doing it before. I called a local gunsmith asking about rebarreling the gun. I had already email Henry asking for a price on getting a new barrel and told them what had happened. The gunsmith also mentioned calling Henry as they are good with their customers. Well the next morning I had my answer. I was told to fill out a warranty request and what the cost of the barrel would be. The customer service rep also mentioned that they would reach out to me for the cost if they do at all. Well I sent the gun in which Henry paid for and I had my gun back Saturday last. Turn around time was 1 week and one half. At one time I owned 15 Henrys. Im not looking to buy anymore but I know one thing Henry is definitely a first class customer service company in my book. They sure didnt half to do what they just did for me. Thanks Henry for fixing stupid.

That's great to hear Al. They are first rate all the way.

Great outcome! I have always considered Henry to be top notch with customer service. Congrats AL.

I haven't used Henry customer service for several years now but in the past they always went above and beyond for me. A couple of years after I purchased my 45-70, Henry had a recall on the loading tube and I had to send my rifle back to Rice Lake. It had a bad ding on the butt stock that I accidentally put there. In a week I had my rifle back with a new barrel, new loading tube dovetailed into the barrel, and Henry put a new butt stock on my rifle at no charge.

Congrats, you big dummy.
Don't get excited, Al and I are good friends and I've known of this long before any of y'all.
That was and is Awesome that they did this for you, quite a relief as it could've been quite a bit of coin to fix.

Their customer service is for the most part A-1 Top Notch, and they have been for me also.
A few years ago now I was shooting the 44 BBB with some heavy cast that I like and,
I guess the recoil pulled the mag tube nearly off the end where they attach.
Called and told 'em, they took care of it, I think the whole thing was less than 2 weeks.
They replaced the barrel also, but I'm sure the main reason was they had redesigned the way they are attached now.
So I got a total upgrade.

I know there have been some that didn't get satisfaction, but it doesn't happen much.
I could name another such company that I've not been very satisfied on their Non customer service, but that's for another day.
Oh, and Al knows all about that, too...

Glad they took care of you, Buddy.

RP

Wow that is great for you Al ! Henry done GOOD ! Now no more hammering something down that bore!