Switching To DISH

[cooperhawk]

Something happened to Dish Anywhere yesterday. I could not log in and kept getting a message saying they were having technical difficulties.

[JEBar]

we didn't have any problems with our home system .... wonder if service in our areas are on the same satellites

[cooperhawk]

Dish Anywhere is via internet or hot spot, not satellite.

[JEBar]

10-4 .... over looked the word Anywhere

[JEBar]

just got a UPS shipping notice saying the replacement Wally receiver should be here tomorrow

[JEBar]

bottom line, the replacement Wally receiver arrived as promised, has been installed, and is working properly ..... after three calls to DISH customer support (one of which was to activate the Wally) I have come to realize that all DISH customer service folks do not possess equal knowledge/skill ..... the advantage of having spoken with so many different folks during this process is I learned a bit from each of them .... when trouble shooting one issue with the new Wally ended in the rep recommended me taking it to a local DISH authorized service facility and went on to try and send me to a Camping World .. ... in retrospect, I could of handled my reaction better but after spending well over a decade working in the RV industry, I don't want anything to do with them .. ... my only recourse was to end the call and start trouble shooting the issue from the basic install .... the solution turned out to be a Transponder setting .... back when we I was working with a support rep when we were setting up our home service, she told me how to handle this type of setting .... made a change and all's working as it should ... I now believe that there wasn't anything wrong with the Wally that I just UPS'd back to them this morning ....

[markiver54]

HELLO!
Ya cannot depend on ANY help over the phone. They don't know anymore than the basic manual they are paging through while you are on hold!!

[JEBar]

sadly that's too often the case over the phone; as well as, in person .... they are hired and trained to listen to the symptoms, then turn to a page or screen and follow the script .... thankfully, the process works most of the time .... as noted, I have learned a good bit .... granted more from some than from others

[cooperhawk]

HELLO!
Ya cannot depend on ANY help over the phone. They don't know anymore than the basic manual they are paging through while you are on hold!!

Yes, you can. What you do is the next time you call them and get someone in say, the Philippines, you ask for a US technician. They will do that if asked. Then you tell the US tech that you only want to talk to US techs from then one, and that will be done by putting a note in account. I have found that the US techs are very helpful.

[markiver54]

HELLO!
Ya cannot depend on ANY help over the phone. They don't know anymore than the basic manual they are paging through while you are on hold!!

Yes, you can. What you do is the next time you call them and get someone in say, the Philippines, you ask for a US technician. They will do that if asked. Then you tell the US tech that you only want to talk to US techs from then one, and that will be done by putting a note in account. I have found that the US techs are very helpful.

Thanks Coop, will try that next time. I know there WILL be a next time..